Quality Control Manager

Black Box•Chandler, AZ

34d•Remote

About The Position

The primary focus of this role is Quality Control Field Inspections, which includes observing, reporting, and providing oversight for remediation of specific Black Box project installations and safety activities. This position will be responsible for collaboration and development of process improvements based on inspection audits. Job activities focus on assessing Black Box specific developmental needs to drive training initiatives and identify suitable training solutions for employees. The role actively observes to creatively design and implement effective methods for Quality Assurance/Quality Control through training and 'Zero Defect' performance. Quality Control field inspections within the 'Structured Cabling Installation Environment' will be observed, reported, and remediated based on ICT Industry codes, standards, and best industry practices. The Field Inspector will report and enforce proper processes and procedures for all structured cable and low voltage installation, maintenance, testing, and troubleshooting project activities. This includes Structured Cabling in laboratory, manufacturing, Data center, and office environments, covering both ISP (Inside Plant) and OSP (Outside Plant) Black Box projects. Coordination, collaboration, and communication are key to success. This position will identify and organize the needs for delivery of OHSA10 & OSHA30 certification for Black Box employees as required.

Requirements

5 or more years of in the following capacity required: Verifiable ICT field installation experience – preferably as a Foreman or Field Leadership position
Information and Communications (ICT) industry experience and knowledge of relevant ICT codes, standards, industry best practices
Positioning and managing quality and/or training initiatives, standards and technical materials
Capability to write inspection discovery summaries as well as communicate via written and verbal in a professional manner.
Ability to read and understand drawings, prints, spreadsheets and specification documents.
Proficiency of: Microsoft Office Suite PowerPoint Web and teleconferencing services
Excellent English communication and presentation skills required
Must have or be able to obtain a US passport for international travel.
While performing the duties of this job, the employee is frequently required to sit.
The employee is occasionally required to stand and use hands for various inspection functions.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Aural abilities include ability to hear individuals on the phone and speaking face to face.
Analytical – Research, collects and analyzes data; uses intuition and experience to complement findings
Problem Solving – Identifies and resolves problems in a timely and expeditious manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
Field Inspection Management – Coordinate field inspections; communicate changes and progress and manage field inspection activities; complete field inspections on time and on budget
Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to other’s ideas and tries new things
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit
Change Management – Develops workable implementation plans; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results
Leadership – Exhibits confidence in self and others; inspires respect and trust; accepts feedback from others; displays passion and optimism
Mentoring – Influencing the career development and career satisfaction of direct reports by acting as an advocate, coach, teacher, guide, role model, benevolent authority, door opener, resource, cheerful critic, and career enthusiast
Quality Management – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors work to ensure quality
Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves company resources
Organizational Support – Follow policies and procedures; completes administrative tasks correctly and on time; supports company goals and values
Adaptability – Adapts to changes in the work environment; manages priorities and competing demands; able to deal with frequent change, delays, or unexpected events
Dependability – Follows instructions, responds to management direction; takes responsibility for actions; keeps commitments
Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
Motivation – Sets and achieves challenging goals; demonstrates persistence; measures self against standard of excellence
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources when necessary; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration

Nice To Haves

BICSI RCDD preferred or ability to achieve RCDD within 12 months (company compensated).
Hold a BICSI Tech (TE350 Cert) or ability to achieve within 6 Months (company compensated).
Documentable certifications preferred (train up as needed)
Awareness and comprehension of Six Sigma Quality Improvement Processes desired.
Awareness and comprehension of OHSA10 and OHSA30 safety certifications desire
Additional proficiency in Visio, Bluebeam, Plan Grid, BIM 360 and Revit a plus

Responsibilities

Administers spending against the departmental budget.
Proactively ensures that all products and services conform to recognized and sound implementation/engineering practices, applicable codes, regulatory, reliability, and to all quality requirements in contract specifications.
Lead from the front, in terms of customer engagement and technical know-how.
Audit and Collaborate to refine the Black Box quality program and implement company-wide best practices and enhancement ensuring continuous improvement.
Collaborate with in-house Black Box/BICSI trainers to coordinate training and maintain applicable certifications and requirements for the quality program and field resources including, but not limited to: product, industry, and client-specific standards and requirements.
Collaborate and coordinate with Field Leadership and HR on suggested requirements for skills and certification tracking/management.
Review key customer engagements and requirements to develop successful and repeatable strategy for responses.
Advise Project Management in development and upkeep of skills assessments analysis and detail training plans for key accounts and projects.
Mentor and coach on site Quality Assurance/Quality Control Team members to enable them to credibly “Observe, Report and Remediate” any quality situation that may arise.
Ensure effective communication between quality, operations and sales teams along with other key internal stakeholders.
Track and report internal and client facing metrics meaningful to the business and that will aid in constant process improvements and efficiencies.
Ensure all relevant groups are actively engaged, informed and “on deck” when required for large scale complex and/or competitive prospect first-of-kind and proof of concept engagements as dictated by “Lessons Learned” sharing.
Engage with and maintain mutually beneficial feedback relationships with customers and key infrastructure manufacturers as required to support field inspection activities and remediation opportunities.
Build administrative documentation for project related Close Out packages as dictated by client specifications, Division 27, and scope of work (SOW) direction.
Provides input via reports, pictures and documentation to demonstrate site delivery process and performance.
Conducts field inspections for quality and attention to BICSI, Industry, Manufacturer and associated Black Box standards.
Perform other duties as assigned.
Set goals and measure achievement of those goals in alignment with the strategy of the company.
Engage and consult with leadership funding quality/technical training initiatives for skills development, positioning, and company/ team expertise, as well as partner and assist in development and delivery of program identified.
Proactively seek feedback on self; recognize own capabilities and take initiative to improve.
Advocate for continual improvement in customer experience to increase brand loyalty for company solutions and services.
Maintain/pursue ICT industry certifications to enhance professional expertise and continued self-improvement.