Quality Control Manager (Homebuilding)

Minto•Westlake, FL

4d•Onsite

About The Position

Responsible for the community’s implementation and administration of Minto’s MasterCare Program™, which defines the company’s overall customer experience from home final and beyond, the overall customer experience, and the quality of each finished home. The Quality Control Manager is responsible for the community’s warranty, customer service, emergency service and community MasterCare Superintendents / Quality Assurance Inspectors / MasterCare Coordinators. The Quality Control Manager assures that the community’s construction operations represent the maximum quality and reliability attainable, performed in accordance with Minto’s processes, and overall quality standards. They are responsible for ensuring each home closes 100% complete prior to closing, with 100% homeowner satisfaction throughout the process.

Requirements

4 Years University or College Degree (Construction related fields preferred) and/or a minimum of five (5) years of experience in the high-volume residential construction industry with one to two (1-2) years leading a Team.
10-hour OSHA Safety Training Course for construction certification is required.
Communication and interpersonal skills.
Microsoft Office 365 Word, Excel, Teams and Outlook.
Knowledge and experience working in the home building industry: Land development, construction, customer service.
Knowledge of and experience dealing with high-volume residential construction building processes and building codes.
Knowledge of OSHA and EPA residential building requirements.
Results-driven, accountable, strategic planner, organizer, problem solver and team-builder.
Training, mentoring, leadership, and hiring skills.
Proficient communication skills (listening, verbal and written).
Proficient with reading and understanding of construction documents, details and specifications.
Executive leadership ability to work across the entire company to facilitate cross-functional coordination.

Nice To Haves

30-hour OSHA certification is preferred.

Responsibilities

Responsible for the daily execution of Minto’s MasterCare program and the delivery of world class experience for every customer.
Ensures all customers with open requests are updated weekly by Superintendents.
Develops and implements new procedures and policies for improvement of efficiencies and workmanship.
Drives process, monitors, and tracks warranty cycle time to deliver great customer experience.
Participates in all programs relating to performance evaluations and career development planning.
Manages the Construction Quality Inspection program to improve quality of built homes.
Assists staff as needed with completions of bidding process. Provides feedback on trade partners’ performance and quality during construction and warranty.
Supports field staff with vendor acquisition and specialty needs.
Coordinate and manage the MasterCare services team including of MasterCare Superintendents, Quality Assurance Inspectors and onsite MasterCare Coordinators.
Enforce the required processes and ensure accountability to provide for the warranty of homes that are 100% completed prior to closing.
Supports the recruiting, hiring, and managing a highly engaged team.
Builds a positive rapport with internal and external customers.
Train, mentor, and motivate employees to execute the processes established to deliver the quality standards established by Minto.
Drives the corrective action process to minimize waste, enhance quality and schedule adherence.
Identifies trends and resolves issues impacting daily schedules and quality.
Manage and enforce warranty schedules and job progress to ensure alignment with budget, schedule and quality goals, supporting meeting business plan objectives.
Assist with the forecast of staffing needs based on production levels and effectively communicates those needs well in advance to allow time to train new employees.
Builds and maintains quality relationships with trade partners and Minto personnel.
Supports and enforce the Minto’s Health and Safety programs.
Coordinates with trade partners, consultants, and government agencies as needed to deliver warranty responsibilities.
Builds and maintains quality relationships with trade partners and Minto personnel.
Must be well versed on general conditions, contracts, scopes, and specifications for new community startups.
Manages MasterCare activities to deliver quality homes and warranty responsibilities on time and within budget.
Manages, analyzes and control departmental budgets.
Regularly monitor existing budgets and ensure compliance with appropriate goals.
Understands basic revenue models, P/L and cost-to-completion projections and make decisions accordingly.
Conducts one on one meetings with each direct report at a minimum every other week.
Supports the recruiting and developing of staff to align with future MasterCare needs, in line with Minto’s objectives.
Develop employees to move up and feed the construction operations.
Collaborates with senior leadership to create long-term growth and development plans for the MasterCare department.
Assists staff in negotiations with trade partners.
Other duties within the scope, spirit and purpose of the job, as requested by management.