Quality Control Manager

Chimes

12h•$55,638

About The Position

Responsible for planning, implementing and enforcing quality control of all custodial/janitorial work in accordance with the Statement of Work (SOW), Quality Control Plan (QCP), and all applicable federal or DoD requirements. The QUCM ensures custodial/janitorial work meets standards through systematic inspections, corrective actions, and continuous quality improvement in partnership with Chimes DC management. Position requires strong interpersonal skills, and compassion and respect for persons with disabilities.

Requirements

High School diploma or equivalent.
Minimum two (2) years’ experience within the past five (5) years in performing quality control inspections or managing a quality control program for similar services
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
Ability to stand or walk for long periods of time
Ability to go up and down stairs
Ability to reach above the head, bend, kneel, stoop, and crawl
Ability to lift, carry, and push up to 50 lbs. as needed
Ability to work in dusty spaces or adverse weather conditions
Ability to see details on the floor, above the head, or on surfaces
Ability to work independently and collaboratively with others
Ability to communicate effectively with employees and government staff
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, write, and speak (communicate and relate information) English
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and apply technical written material
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly and remain on site for scheduled shift
Ability to work a flexible schedule as required
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Ability to comply with all building, security, and company policies and procedures
Valid driver’s license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Nice To Haves

Valid CPR/FA certification preferred
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens

Responsibilities

Comply with all Chimes policies and procedures and follow contract specifications
Implement and manage the quality control program as approved by the site contracting office, Chimes District of Columbia (DC) management, and building management.
Assure that the performance objectives and standards are met through the quality control program.
Conduct daily inspections of routine, follow-up, and any periodic work performed to ensure proper cleaning and quality control
Prepare and submit inspection reports to the Project Manager.
Give timely feedback on inspections to managers, supervisors, and crew leaders
Provide coaching and training on custodial procedures and quality standards.
Review and respond to inspection/deduction reports
Maintain a file of complete and accurate inspection reports, corrective actions, and other required documentation.
Maintain effective communication by responding promptly to contracting office staff, building management, customers, and Chimes DC staff and management
Use inspection data to identify trends, reduce complaints, improve customer satisfaction, and support a continuous quality improvement process
Prepare and submit all required paperwork on time
Use the computer/mobile phone to perform duties and follow the electronic inspection schedule
Comply with and ensures staff compliance with all building and security requirements
Pass and comply with CPR/First Aid training and OSHA training
Conduct training in proper custodial/janitorial procedures for custodial staff
Conduct safety training, chemical training, and security training
Conduct training on Chimes Rules of the Workplace
Assist supervisors with new hire training and orientation
Establish job task schedule
Assumes other duties, responsibilities, and special projects as needed