Quality Control Manager

Agri-Cover•Jamestown, ND

14d•Onsite

About The Position

Agri-Cover, Inc., an aftermarket automotive manufacturer, is hiring a full-time Quality Control Manager at its Jamestown, North Dakota location. The role assists with the quality control program to ensure continuous production of products that meet established standards, personally and through subordinate supervisors. It develops, implements, and coordinates product assurance programs to prevent or eliminate defects in new and existing products through collaboration across departments. The manager oversees supplier and internal corrective action processes, investigates field failures and product quality issues, develops inspection and testing standards, performs product inspections and audits, supports warranty assessments, and coordinates quality issue resolution with internal teams, customers, and vendors. The position also supervises 1 to 2 Quality Control Department employees and oversees training and department quality practices.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to design workflows and procedures.
Ability to develop alternative solutions and work effectively in group problem-solving situations.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform arithmetic with whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Knowledge of accounting software, contact management systems, internet software, inventory software, and Microsoft Office, Excel, and Outlook.
Ability to meet the physical demands of the role, including regularly lifting and moving 25 pounds, frequently lifting and moving 50 pounds, and occasionally lifting and moving up to 100 pounds. Team lifting or using a mechanical advantage is preferred when lifting over 50 pounds.
Ability to perform the essential functions, with reasonable accommodations where applicable.

Responsibilities

Manage the Supplier Corrective Action Request (SCAR) process and all aspects of the Internal Corrective Action Request (ICAR) program.
Route ICARs to appropriate department managers and ensure satisfactory corrective actions are returned in a timely manner.
Document and analyze external field failure data, identify trends, and help resolve product quality issues affecting customers.
Collect and review data and product specifications to determine whether standards are met.
Develop and initiate inspection, testing, and evaluation standards and methods through team approval and customer feedback.
Assist with sampling procedures and develop forms and instructions for recording, evaluating, and reporting quality and reliability data.
Set up and conduct operational tests of complete units and components to investigate design proposals and gather data for development, standardization, and quality control.
Assist with measuring and testing products and tabulating quality and reliability data on materials, products, and processes.
Record test procedures, results, numerical and graphical data, and recommendations for product or test-method changes.
Assist Dealer Services with assessments and decisions regarding customer warranty claims.
Coordinate with procurement, the QC Assistant, manufacturing, customers, and vendors to resolve quality-related problems.
Maintain knowledge of current codes and developments in testing and examination methods for processes, materials, and products.
Perform final inspection of outbound products.
Train and work with team leads to inspect products in their departments periodically throughout the year.
Perform first-article measurements for new Make and Buy piece parts.
Inspect received products upon request to ensure they meet ACI and industry standards.
Analyze field returns and report findings to appropriate personnel.
Respond to production requests for product or process information.
Manage email correspondence to the Quality Control Distribution Group, collaborate on solutions, and report results to the group.
Conduct routine finished-product audits.
Ensure new-hire training is completed and assist with retraining as needed.
Oversee department quality assurance, apply industry best practices, and develop tools and processes to meet department quality goals.
Directly supervise 1 to 2 Quality Control Department employees, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems.
Perform other duties as assigned.