Quality Control Manager

Great Dane • Terre Haute, IN

8d

About The Position

The Quality Control Manager owns the plant-level Quality system under the direction of the Plant Manager and Corporate Director of Quality. The role is responsible for effective execution and governance through Quality gates and KPI performance, and for developing and overseeing product quality management at a Great Dane manufacturing location. The manager works with plant and corporate teams to improve product quality, manufacturing processes, reliability, and customer satisfaction while supporting plant safety, quality, delivery, and cost targets.

The position provides leadership for quality assurance and quality control, continuous improvement, manufacturing quality engineering, inspection and testing, customer complaint resolution, and employee training related to product quality and reliability. It also collaborates across Sales, Purchasing, Engineering, Production, and Maintenance, and serves as a voice for Great Dane’s customers in accordance with quality system requirements.

The job involves occasional standing, walking, sitting, handling or feeling objects, reaching, talking, and hearing. Close and distance vision are required. The work environment is usually minimal to moderately noisy. Travel may be required to assist with HRIS system implementation and support needs for the location.

Requirements

• Bachelor’s degree in mechanical or manufacturing engineering; other technical degrees are accepted.
• Three to five years of related experience and/or training, or an equivalent combination of education and experience.
• Experience with Quality Management Systems, including ISO and TS16949.
• At least five years of experience in Continuous Improvement and/or Advanced Quality Systems leadership.
• At least two years of manufacturing experience.
• Experience with built-in quality, KPI management, trailer manufacturing and assembly, AQL, inspection and testing, data capture and analysis, corrective and preventive actions, process control/statistical process control, FMEA, control plans, Gage R&R, design of experiments, stack-up and critical dimensions, GD&T, design for manufacture and assembly, design verification and validation, finite element analysis, standard work and error proofing, SMED, TPM and OEE, 6S and visual factory, and value stream mapping.
• Analytical thinking, data analysis and reporting, problem-solving, change leadership, and continuous improvement skills.
• Lean certification and Six Sigma Black Belt/MBB.
• Proficiency with advanced Excel, macros, and VB tools.
• ERP and JD Edward proficiency.
• Ability to travel as needed to assist with HRIS system implementation and support needs for the location.
• Ability to occasionally stand, walk, sit, handle or feel objects, reach, talk, and hear; close and distance vision abilities are required.

Responsibilities

• Develop a comprehensive product quality management program, including quality assurance and quality control, for the manufacturing location.
• Collaborate with Great Dane leadership to plan, execute, and oversee the product quality management program and continuous process improvement.
• Define, develop, and implement short- and long-term quality management strategies, goals, objectives, and tactics.
• Develop and maintain Quality KPIs, including Quality Gates, and analyze opportunities to improve performance.
• Use Lean Alert activities and processes to improve product quality and respond to process, product, and service issues.
• Assist with implementation of Lean Manufacturing goals and strategies to improve operations and processes, using Lean methodologies and tools to accomplish business objectives.
• Develop and analyze statistical data and product or process specifications to assess current standards and establish proposed quality and reliability expectations for finished products.
• Formulate and maintain quality assurance objectives, aligning them with production procedures and coordinating with other managers to maximize reliability and minimize costs, including quality failure costs and scrap.
• Direct team members conducting inspection and testing to maintain continuous control over materials, facilities, and products.
• Plan, promote, and organize training related to product quality and reliability.
• Investigate and adjust customer quality concerns.
• Collaborate with quality and engineering personnel to identify critical part features and review design manufacturability.
• Recommend changes to customer part specifications and tolerances when needed to support cost-effective production.
• Provide quality engineering support to operations and ensure consistent use of quality techniques.
• Resolve issues involving capability, tolerancing, and materials.
• Resolve quality issues by identifying problems, examining solution options, implementing action plans, and providing resources.
• Communicate and reinforce Great Dane’s commitment to quality improvement.
• Coordinate pre-launch production trial-run process monitoring.
• Perform duties in accordance with quality system requirements and represent the voice of Great Dane’s customers.
• Coordinate with Sales, Purchasing, Engineering, Production, and Maintenance to resolve customer complaints and concerns.
• Serve as a key member of the Plant Senior Leadership Team and support achievement of plant safety, quality, delivery, and cost targets.
• Perform other duties as assigned.

Benefits

• Competitive compensation
• Medical, dental, and vision benefits with employer contributions
• Retirement programs, including a Pension Plan and 401(k) Plan with employer match
• Tuition reimbursement
• Paid holidays and vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager