Quality Control Manager - Custodial
Melwood•Baltimore, MD
•Onsite
About The Position
Oversee and ensure the highest standards of quality and consistency in all custodial operations at assigned sites. Develop and implement quality control procedures, conduct inspections in TAMS, and train field teams on best practices and performance standards. Collaborate with operations and account management to resolve deficiencies, drive continuous improvement, and monitor compliance with safety, environmental standards. Track and report quality metrics and lead corrective actions to increase efficiency and client satisfaction.
Requirements
- Bachelors degree in a related field
- five years’ experience in the quality control/quality assurance or equivalent combination of education and experience.
- Strong technical and observation skills and attention to detail are necessary.
- Demonstrated proficiency with Microsoft Office software applications and extremely detail-oriented with respect to documentation and communication.
- Must be able to work days, evenings and weekends. Must have a valid driver’s license and the ability to pass a “secret” clearance.
Nice To Haves
- Three years in a lead role or management position is preferred.
Responsibilities
- Conduct regular site inspections in TAMS to evaluate custodial quality; identify deficiencies and initiate corrective actions.
- Develop, maintain, and audit quality assurance procedures and inspection procedures and inspection checklists; track and report quality metrics and trends.
- Train and coach crew leaders, supervisors, and field staff on best practices, performance standards, and safety/environmental compliance
- Collaborate with operations and account managers to review client feedback, resolve concerns promptly, and improve customer satisfaction.
- Monitor compliance with safety and environmental standards; oversee services provided by subcontractors for adherence to specifications
- Participate in onboarding and ongoing training for field staff; conduct performance observations and provide feedback
- Prepare and maintain required quality documentation and reports; communicate findings and recommendations to leadership.
- Other duties (as assigned):
Benefits
- competitive salary
- comprehensive benefits package
- employer paid contribution to health care coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
