FOSS-Quality Control Inspector

Sciolex Corporation • Oakland Park, FL

24d

About The Position

The Quality Control Inspector (QCI) is a permanent, full-time position supporting the overall mission of the U.S. Citizenship and Immigration Services (USCIS) by facilitating the operations of a local Field Office. The inspector verifies compliance with work standards, SOPs, and other requirements, with a focus on the timeliness and accuracy of work. The role includes screening documents, evaluating processes through logs and random sampling, reporting quality results, addressing errors through corrective action and staff training, investigating problems and complaints, and maintaining site SOPs. The QCI also recommends changes to improve contract performance and performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services.
• Ability to read, understand, and communicate proficiently in English.
• Ability to lift and carry up to 45 lbs. or more in a physical environment.
• Ability to perform tasks while bending, stooping, climbing, and reaching.

Responsibilities

• Verify compliance with work standards, SOPs, and other requirements documents, paying particular attention to the timeliness and accuracy of work performed.
• Screen documents to determine the accuracy of data and identify documents requiring corrective action.
• Keep various logs and use random sampling to evaluate process efficiency, accuracy, and timeliness.
• Deliver monthly quality reports to the program office.
• Ensure errors are corrected and staff members are trained to avoid errors in the future.
• Recognize problems that might invalidate samples, investigate complaints, review violations found by USCIS personnel, and prepare reports of findings and actions needed or taken.
• Create and update site SOPs.
• Recommend changes that will improve contract performance.
• Perform other duties as assigned.

Benefits

• Competitive total compensation package
• Positive work/life balance
• Employee care

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED