Quality Control Inspector

Bob's Discount Furniture • Solon, OH

14d • $17 - $19

About The Position

The Quality Control Inspector is responsible for opening, inspecting, dispositioning, and re-wrapping merchandise returned for REF inspection. The role researches customer account comments and information in SAP and RP, confirms merchandise locations and reason codes, and uses the REF Inspect Report and the merchandise’s physical condition to determine whether items should be routed to RTS, CLR, TRASH, or REPAIR. The inspector follows documented procedures for opening and re-wrapping, secures merchandise for handling, relocates items in the system, and takes digital photos to support reporting. The position also handles merchandise throughout the shift, communicates issues to Returns/QC management, identifies damage trends, and supports end-of-day tasks. It reports issues to the QC Inspection Lead or QC Manager.

This role requires effective communication, general knowledge of warehouse or distribution center operations, attention to detail, accuracy, and the ability to manage competing priorities and recognize patterns in product damage. Working knowledge of Windows applications, including Word, Excel, and Outlook, is required. A high school diploma or equivalent experience in a warehouse atmosphere is required, as is being at least 18 years old.

The job involves continuous standing and walking and movement throughout the distribution center. Physical activities include sitting, bending, stooping, kneeling, reaching, twisting, pushing, pulling, climbing, balancing, crouching, and handling and moving items. The posting states that employees must be able to move items weighing up to 50 pounds without assistance and move objects up to 250 pounds with or without reasonable accommodations. Standing, walking, lifting, and arranging product account for 90% of the role; sitting and desk or phone work each account for 5%.

Requirements

• Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, and read and write.
• Knowledge of commonly used concepts, practices, and procedures relevant to the position.
• General knowledge of warehouse or distribution center operations.
• Ability to multitask and manage competing priorities.
• Working knowledge of Windows applications, including Word, Excel, and Outlook.
• Exceptional attention to detail and focus on accuracy.
• Ability to quickly recognize and diagnose trends and patterns in product damage and damage locations.
• High school diploma or equivalent experience in a warehouse atmosphere.
• Must be at least 18 years old.
• Ability to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, and crouch.
• Ability to handle and move items weighing up to 50 pounds without assistance.
• Ability to move objects up to 250 pounds with or without reasonable accommodations.
• Ability to move throughout all areas of the distribution center and stand and walk continuously to perform job functions.

Responsibilities

• Open, inspect, disposition, and re-wrap REF Inspect Returns merchandise in real time.
• Report issues to the QC Inspection Lead or QC Manager for documentation.
• Research customer account comments and information in SAP and RP.
• Support the QC Inspection Lead or QC Manager in completing all end-of-day tasks.
• Confirm the systemic resting location of merchandise and note the lock code.
• Confirm the systemic reason code for merchandise to assist with disposition.
• Use the REF Inspect Report to obtain systemic information relevant to disposition.
• Open packaging and inspect merchandise according to documented procedures.
• Use available systemic information and the physical condition of merchandise to disposition items to RTS, CLR, TRASH, or REPAIR.
• Re-wrap, fully package, and secure merchandise for handling according to documented procedures.
• Systemically relocate merchandise to an appropriate new location.
• Take digital photos to support reporting measures within the Return/QC department.
• Move merchandise to and from floor locations as needed throughout the shift.
• Communicate with the Returns/QC Lead and other Returns management staff to identify issues.
• Recognize trends and patterns in merchandise damage and report them to the Lead.
• Perform other duties as assigned.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid time off, including vacation, personal days, sick leave, holidays, and birthday time off.
• 401(k) profit-sharing plan with a company match.
• Pet insurance.
• Employer-paid life insurance options.
• Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee discount starting on Day 1 and exclusive partner discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED