Quality Control Inspector

Chimes • Andrews Air Force Base, MD

4d • Onsite

About The Position

The Quality Control Inspector plans, implements, and enforces quality control for custodial and janitorial work in accordance with the Statement of Work, Quality Control Plan, and applicable federal or DoD requirements. The role verifies that work meets required standards through systematic inspections, corrective actions, and continuous quality improvement in partnership with Chimes DC management. The position requires strong interpersonal skills and compassion and respect for persons with disabilities.

The inspector manages the approved quality control program, conducts daily inspections of routine, follow-up, and periodic work, and submits inspection reports to the Project Manager. The role provides timely inspection feedback, coaching, and training; reviews inspection and deduction reports; and maintains complete documentation of inspections and corrective actions. The inspector uses inspection data to identify trends, reduce complaints, improve customer satisfaction, and support continuous quality improvement. The position also includes additional custodial, safety, chemical, security, and workplace-rules training duties, as well as assistance with new-hire orientation and scheduling.

This is an essential-personnel position. During an institutional emergency, the employee may be required to remain at the work location or report to work to protect, recover, and continue facility operations. The role requires regular attendance and remaining onsite for the scheduled shift, with a flexible schedule as required. The listed schedule is Monday through Friday, 5:30 a.m. to 2:30 p.m. Pay is $26.44.

The job involves standing or walking for extended periods; using stairs; reaching, bending, kneeling, stooping, and crawling; lifting, carrying, or pushing up to 50 pounds as needed; working in dusty spaces or adverse weather; and seeing details on floors, overhead, or on surfaces. A high school diploma or equivalent is required. A valid driver’s license, held for at least three years, is required, along with an acceptable driving record. Additional related experience or education may be substituted at the Personnel Officer’s discretion.

Requirements

• High school diploma or equivalent.
• At least two years of experience within the past five years performing quality control inspections or managing a quality control program for similar services.
• Demonstrated knowledge and ability in building service management, including relevant equipment, chemicals, and their applications.
• Valid driver’s license from the state of residence, held for at least three years, and ability to drive.
• Acceptable driving record as determined by the agency’s insurance carrier and Chimes DC policies and procedures.
• Ability to communicate effectively in spoken and written English, including reading, writing, and relating information.
• Ability to use technology, manipulate numbers, understand technical written material, and maintain and submit reports, logs, and other paperwork on time.
• Ability to work independently and collaboratively; supervise and develop others; make decisions and solve problems; plan, organize, prioritize, and manage multiple tasks.
• Ability to analyze data and recommend corrective action, provide guidance and technical support, and respond immediately to emergency situations.
• Ability to comply with safety procedures, environmental requirements, building requirements, security requirements, and company policies and procedures.
• Ability to work with interruptions, complete tasks promptly, attend training and work-related meetings, and demonstrate integrity and ethical standards.
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner and remain dedicated to quality and customer service.
• Ability to stand or walk for long periods, climb stairs, reach overhead, bend, kneel, stoop, crawl, and lift, carry, or push up to 50 pounds as needed.
• Ability to work in dusty spaces or adverse weather conditions and see details on floors, overhead, or on surfaces.
• Pass and comply with CPR/First Aid and OSHA training.
• If driving a 15-passenger van, must be at least 25 years old.

Nice To Haves

• Valid CPR/First Aid certification.
• Knowledge of green cleaning principles and CIMS certification requirements.
• Knowledge of regulatory standards, hospital standards, and facility management.
• Knowledge of regulations for Safety Data Sheets (SDS), fire and safety, hazard communications, and bloodborne pathogens.

Responsibilities

• Implement and manage the quality control program as approved by the site contracting office, Chimes DC management, and building management.
• Ensure performance objectives and standards are met through the quality control program.
• Conduct daily inspections of routine, follow-up, and periodic custodial or janitorial work.
• Prepare and submit inspection reports to the Project Manager and provide timely inspection feedback to managers, supervisors, and crew leaders.
• Coach and train staff on custodial procedures and quality standards.
• Review and respond to inspection and deduction reports.
• Maintain complete and accurate inspection reports, corrective actions, and other required documentation.
• Communicate promptly with contracting office staff, building management, customers, and Chimes DC staff and management.
• Use inspection data to identify trends, reduce complaints, improve customer satisfaction, and support continuous quality improvement.
• Prepare and submit required paperwork on time; use a computer or mobile phone to perform duties and follow the electronic inspection schedule.
• Comply with and ensure staff compliance with building and security requirements.
• Comply with CPR/First Aid and OSHA training requirements.
• Conduct training in custodial procedures, safety, chemicals, security, and Chimes Rules of the Workplace.
• Assist supervisors with new-hire training and orientation and establish job task schedules.
• Perform other duties, responsibilities, and special projects as needed.
• Attend work regularly and remain onsite for the scheduled shift; work a flexible schedule as required.
• Operate machinery safely and use and care for equipment and supplies properly.

Benefits

• Medical plan starting at $13.80 per month; the Minimum Value Health Plan is listed at $6.90 per pay period.
• Employer-paid life insurance and AD&D.
• Employer-provided long-term disability coverage.
• 403(b) retirement plan with employer match.
• 10 paid holidays and generous PTO.
• Tickets at Work.
• Employee referral bonuses and recognition programs.
• Clear pathways for growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED