QUALITY CONTROL ENGINEER

Human Resources•Fostoria, OH

91d

About The Position

Custom Glass Solutions is seeking a Quality Engineer to ensure glass products, processes, and systems meet required quality standards, comply with industry regulations, and align with customer expectations. The role reports to the Quality Engineering Supervisor and works cross-functionally with all departments at the Fostoria, Ohio location. It involves developing and implementing quality control systems, conducting inspections, analyzing production processes, and helping resolve quality issues. The position also acts as a customer contact and liaison, with 24/7 availability.

Requirements

Bachelor’s degree in Engineering, Materials Science, Quality Management, or a related field; relevant experience in lieu of a degree may be considered.
2–5 years of experience in a manufacturing environment.
Knowledge of quality management systems such as ISO 9001.
Familiarity with measuring tools such as micrometers, calipers, and glass thickness gauges, and testing equipment used in glass production.
Proficiency in statistical analysis and quality tools, including SPC, DOE, and Pareto analysis.
Strong communication and problem-solving skills.
Proficiency in Microsoft Office.

Nice To Haves

Experience with glass fabrication or processing is strongly preferred.
Understanding of tempering, lamination, or insulating glass unit (IGU) manufacturing processes.
Experience with quality software such as Minitab or QMS platforms.

Responsibilities

Act as a customer contact and liaison with 24/7 availability.
Support manufacturing process improvement.
Develop, implement, and maintain quality control systems and procedures for glass fabrication processes, including tempering and laminating.
Conduct in-process inspections, final product audits, and incoming material evaluations.
Monitor and analyze production data and trends to identify quality issues or process inefficiencies.
Investigate root causes of product defects and non-conformances using problem-solving tools.
Work with production, engineering, and maintenance teams to implement corrective and preventive actions (CAPA).
Review and update quality documentation, including inspection instructions, SOPs, work instructions, and control plans.
Support internal and external audits, including ISO 9001 or industry-specific certifications.
Collaborate with customer service and sales teams to address and resolve customer complaints and returns.
Assist with training production employees in quality standards and best practices.
Drive continuous improvement in product quality, yield, and customer satisfaction.