Quality Control Auditor 9.26

Neighbors Bank

1d•Remote

About The Position

At Neighbors Bank, we know that delivering exceptional mortgage experiences starts long before a loan closes. It takes careful oversight, strong partnerships, and a team that's committed to doing things the right way. That's where you come in. We're looking for a detail-oriented, analytical professional to join our Risk Management team as a Quality Control Auditor. In this role, you'll help protect the integrity of our mortgage operations by reviewing loan originations and servicing activity, identifying opportunities for improvement, and ensuring compliance with company policies, investor requirements, and regulatory guidelines. If you're someone who enjoys uncovering trends, solving complex problems, and making processes stronger through thoughtful analysis, we'd love to talk.

Requirements

1+ years of experience performing mortgage origination quality control or mortgage servicing quality control. Experience in loan processing, underwriting, closing, or servicing alone does not satisfy this requirement.
1+ years of experience independently reviewing mortgage loan files for compliance with investor and agency guidelines, including Conventional, FHA, VA, and/or USDA loan programs.
Knowledge of TRID and other applicable federal mortgage regulations as they relate to mortgage quality control.
Naturally curious, enjoys digging into the details, and takes pride in helping build stronger processes through objective analysis.
Ability to stay organized, manage multiple priorities, and follow projects through to completion with minimal oversight.
Ability to notice what others miss by reviewing documentation carefully and identifying inconsistencies before they become larger issues.
Ability to think analytically by connecting audit findings, identifying trends, and helping uncover root causes.
Ability to stay organized while managing multiple audits, deadlines, and follow-up activities without sacrificing accuracy.
Ability to communicate with confidence by presenting findings clearly and collaborating professionally across departments and with external partners.
Ability to adapt quickly as regulations, investor requirements, and business priorities evolve.
Ability to take ownership of your work and enjoy balancing independent responsibilities with collaborative problem solving.
Curiosity and a willingness to evolve, including a willingness to use new tools and technology (including AI) to improve how they work and the results they produce over time.

Nice To Haves

Experience in loan processing, underwriting, closing, or servicing alone does not satisfy this requirement.

Responsibilities

Conduct quality control audits of mortgage loan originations and servicing activities to ensure compliance with company policies, investor requirements, and regulatory guidelines.
Review loan files, underwriting decisions, and processes to identify deficiencies, monitor trends, and support corrective actions.
Partner with third-party vendors and cross-functional teams to gather information, resolve audit findings, and strengthen quality throughout the mortgage loan lifecycle.
Analyze audit results, assist with root cause analysis, and prepare clear, actionable reports that support continuous process improvement.
Prepare responses to external audit findings and assist with self-reporting to investors and agencies when required.
Stay current on federal and state regulations, investor requirements, and agency guidelines that impact mortgage operations.