Quality Control Auditor - Fully Remote

Neighbors Bank•Remote - Missouri, MO

1d•Remote

About The Position

Neighbors Bank is seeking a detail-oriented, analytical professional to join their Risk Management team as a Quality Control Auditor. This fully remote role involves reviewing mortgage loan originations and servicing activity to protect the integrity of operations, identify improvement opportunities, and ensure compliance with company policies, investor requirements, and regulatory guidelines. The ideal candidate is naturally curious, enjoys digging into details, and takes pride in building stronger processes through objective analysis. Success in this role requires organization, managing multiple priorities, and completing projects with minimal oversight. The bank is also an AI-forward company, expecting curiosity and willingness to evolve with new tools and technology.

Requirements

1+ years of experience performing mortgage origination quality control or mortgage servicing quality control. Experience in loan processing, underwriting, closing, or servicing alone does not satisfy this requirement.
1+ years of experience independently reviewing mortgage loan files for compliance with investor and agency guidelines, including Conventional, FHA, VA, and/or USDA loan programs.
Complete understanding of TRID guidelines and other applicable federal mortgage regulations as they relate to mortgage quality control.
Ability to stay organized while managing multiple audits, deadlines, and follow-up activities without sacrificing accuracy.
Ability to communicate with confidence by presenting findings clearly and collaborating professionally across departments and with external partners.
Ability to adapt quickly as regulations, investor requirements, and business priorities evolve.
Ability to take ownership of work and enjoy balancing independent responsibilities with collaborative problem solving.
Curiosity and a willingness to evolve with new tools and technology, including AI.

Nice To Haves

Noticing what others miss by reviewing documentation carefully and identifying inconsistencies before they become larger issues.
Thinking analytically by connecting audit findings, identifying trends, and helping uncover root causes.
Preferring to not stick to routine or shy away from details.

Responsibilities

Conduct quality control audits of mortgage loan originations and servicing activities to ensure compliance with company policies, investor requirements, and regulatory guidelines.
Review loan files, underwriting decisions, and processes to identify deficiencies, monitor trends, and support corrective actions.
Partner with third-party vendors and cross-functional teams to gather information, resolve audit findings, and strengthen quality throughout the mortgage loan lifecycle.
Analyze audit results, assist with root cause analysis, and prepare clear, actionable reports that support continuous process improvement.
Prepare responses to external audit findings and assist with self-reporting to investors and agencies when required.
Stay current on federal and state regulations, investor requirements, and agency guidelines that impact mortgage operations.