Sheraton FT Worth - Quality Control Attendant

Aimbridge Hospitality•Fort Worth, TX

8d•Onsite

About The Position

The Quality Control Attendant inspects and evaluates the physical condition of condos/rooms to ensure all areas of responsibility are clean and maintained to standard on a daily basis. This role involves approaching all encounters with guests and associates in a friendly, service-oriented manner, maintaining regular attendance, and upholding high standards of personal appearance and grooming. The attendant must comply with hotel standards and regulations to encourage safe and efficient operations, ensure work orders are completed for maintenance and repairs, and follow up on job completion. They will also manage inventory of supplies, inspect equipment, communicate with owners as needed, plan work schedules for adequate service, assist with daily paperwork, and maintain a professional attitude. Additionally, they may assist Room Attendants and perform other duties as assigned by the Manager.

Requirements

High School diploma or equivalent required.
At least 2 years of progressive experience in a hotel or related field.
Previous supervisory responsibility preferred.

Nice To Haves

College course work in a related field helpful.

Responsibilities

Inspects and evaluates the physical condition of condos/rooms to ensure cleanliness and maintenance to standard.
Approaches all encounters with guests and associates in a friendly, service-oriented manner.
Maintains regular attendance in compliance with hotel standards, varying with hotel needs.
Maintains high standards of personal appearance and grooming, including proper uniform and name tag.
Complies with hotel standards and regulations for safe and efficient operations.
Ensures work orders are completed for painting, repairs, furnishings, equipment relocation, and space reallocation.
Follows up on the completion of jobs in units.
Inventories supplies and ensures replacement when needed.
Alerts Manager of inventory needs for the stock room (e.g., silverware, flatware, cookware).
Regularly inspects equipment to ensure proper working condition and presence.
Ensures communication with owners when necessary.
Plans work schedules to ensure adequate service (Engineering) and appropriate staffing levels.
Assists with daily paperwork as needed.
Maintains a professional attitude and environment at all times.
Assists Room Attendants when needed.
Performs other duties as assigned by the Manager.