Quality Control Analyst (In Office) - TX, CO, or AZ

Zions Bancorporation • The Woodlands, TX

2d • Onsite

About The Position

Quality Assurance plays a vital role across all mortgage products, services, and activities. Effective management of compliance risk is a fundamental element of regulatory risk oversight. The Quality Assurance department within EML functions as a second line of defense, performing independent and objective reviews of business processes, functions, and departments to determine the effectiveness of internal controls in managing compliance and procedural risks. A QA Analyst primarily conducts detailed audits of loan files to ensure accuracy, completeness, and compliance with internal policies, regulations, and investor guidelines. Responsibilities include performing pre- and post-closing audits, identifying and reporting defects or discrepancies, documenting trends, and collaborating with management to implement corrective actions and process improvements across departments.

Requirements

• A successful QA Analyst will have a strong understanding of mortgage lending processes, including regulations and guidelines from FHA, VA, Fannie Mae, and Freddie Mac.
• Minimum 2+ years of experience in mortgage quality assurance, loan processing, or underwriting.
• Strong attention to detail with analytical and problem-solving abilities.
• Proficiency in loan origination software and Microsoft Office (Excel required).
• Excellent written and verbal communication skills for reporting findings and collaborating with teams.
• Requires a high diploma or equivalent.
• Deep understanding of the end-to-end mortgage lending process from origination through servicing.
• Familiarity with agency guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state regulations such as RESPA, TILA, Reg B, Reg Z, and HMDA.
• Proficiency in Encompass E360 and Microsoft Office Suite; Excel proficiency is required.
• Exceptional accuracy and thoroughness when reviewing documentation.
• Ability to interpret data, identify risks, and detect potential fraud.
• Understand how one error can impact related processes or outcomes.
• Strong written and verbal communication to convey findings clearly.
• Proactive approach to identifying and resolving issues efficiently.
• Strong organizational skills to manage multiple audits in a fast-paced environment.
• Ability to work independently while collaborating effectively with cross-functional teams.

Nice To Haves

• prior loan processing and/or underwriting experience may substitute.
• Ability to perform complex calculations such as debt-to-income (DTI) and loan-to-value (LTV) ratios preferred.

Responsibilities

• Conduct advanced reviews of mortgage loans.
• Independently analyze loan file components, including but not limited to credit reports, appraisals, title policies, and disclosures.
• Verify that loan files and processes adhere to federal, state, and investor regulatory guidelines as well as internal policies and procedures.
• Document and report errors, discrepancies, and potential risks in loan files or workflows.
• Partner with management to develop and implement action plans for identified issues.
• Prepare reports for management and document trends and error rates.
• Stay current on i-achieve assignments, EML process changes, and emerging QA requirements to serve as a subject matter expert.
• Participate in meetings, training, and feedback sessions.
• Demonstrate strong teamwork ethics and work respectfully with production, processing, underwriting, and compliance teams.
• Prepare daily, weekly, and monthly reports summarizing findings and metrics.
• Balance multiple priorities and meet deadlines while maintaining accuracy and attention to detail.
• Use loan origination systems and other tools to input data, perform audits, and document results.
• Use AI-powered tolls to streamline workflows and reporting.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED