Quality Control Analyst - The Woodlands, TX (In Office)

Zions Bancorporation•The Woodlands, TX

11d•Onsite

About The Position

Quality Assurance plays a vital role across all mortgage products, services, and activities. Effective management of compliance risk is a fundamental element of regulatory risk oversight. The Quality Assurance department within EML functions as a second line of defense, performing independent and objective reviews of business processes, functions, and departments to determine the effectiveness of internal controls in managing compliance and procedural risks. A QA Analyst primarily conducts detailed audits of loan files to ensure accuracy, completeness, and compliance with internal policies, regulations, and investor guidelines. Responsibilities include performing pre- and post-closing audits, identifying and reporting defects or discrepancies, documenting trends, and collaborating with management to implement corrective actions and process improvements across departments.

Requirements

Minimum 2+ years of experience in mortgage quality assurance, loan processing, or underwriting.
Strong attention to detail with analytical and problem-solving abilities.
Proficiency in loan origination software and Microsoft Office (Excel required).
Excellent written and verbal communication skills for reporting findings and collaborating with teams.
Deep understanding of the end-to-end mortgage lending process from origination through servicing.
Familiarity with agency guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state regulations such as RESPA, TILA, Reg B, Reg Z, and HMDA.
Proficiency in Encompass E360 and Microsoft Office Suite; Excel proficiency is required.
Exceptional accuracy and thoroughness when reviewing documentation.
Ability to interpret data, identify risks, and detect potential fraud.
Understand how one error can impact related processes or outcomes.
Strong written and verbal communication to convey findings clearly.
Proactive approach to identifying and resolving issues efficiently.
Strong organizational skills to manage multiple audits in a fast-paced environment.
Ability to work independently while collaborating effectively with cross-functional teams.

Nice To Haves

Some college
Prior loan processing and/or underwriting experience may substitute for mortgage quality assurance experience.
Ability to perform complex calculations such as debt-to-income (DTI) and loan-to-value (LTV) ratios.

Responsibilities

Conduct audits: Perform advanced reviews of mortgage loans.
Review loan documentation: Independently analyze loan file components, including but not limited to credit reports, appraisals, title policies, and disclosures.
Ensure compliance: Verify that loan files and processes adhere to federal, state, and investor regulatory guidelines as well as internal policies and procedures.
Identify and report issues: Document and report errors, discrepancies, and potential risks in loan files or workflows.
Collaborate on corrective actions: Partner with management to develop and implement action plans for identified issues.
Document quality data: Prepare reports for management and document trends and error rates.
Maintain expertise: Stay current on i-achieve assignments, EML process changes, and emerging QA requirements to serve as a subject matter expert.
Collaborate with teams: Participate in meetings, training, and feedback sessions. Demonstrate strong teamwork ethics and work respectfully with production, processing, underwriting, and compliance teams.
Generate reports: Prepare daily, weekly, and monthly reports summarizing findings and metrics.
Manage workflow: Balance multiple priorities and meet deadlines while maintaining accuracy and attention to detail.
Utilize systems: Use loan origination systems and other tools to input data, perform audits, and document results.
Use AI-powered tolls to streamline workflows and reporting.

Benefits

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance
Paid Parental Leave
Adoption Assistance
Health Savings (HSA)
Flexible Spending (FSA)
Dependent care accounts
Paid Training
Paid Time Off (PTO)
Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match
Profit Sharing
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products