Quality Control Analyst

UMortgage • Virginia Beach, VA

9h • Remote

About The Position

At UMortgage, we have a customer-centric, service-based approach. We focus on residential home loans, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for borrowers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships. We are seeking a detail-obsessed, mortgage-savvy Quality Control Analyst to join our Operations team. The ideal candidate has hands-on experience auditing brokered and non-delegated loan files, a strong command of TRID, RESPA, and HMDA compliance requirements, and the ability to deliver clear, professional feedback in a fast-paced, high-volume environment. This role requires someone who takes quality personally and can operate with a high degree of independence in a fully remote setting.

Requirements

• Minimum 3 years of mortgage or real estate industry experience with direct exposure to loan processing, underwriting, or quality control
• Strong working knowledge of wholesale lender portals and lender guidelines
• Hands-on experience with a Loan Origination System (LOS); ARIVE experience a plus
• Solid understanding of TRID, RESPA, and HMDA compliance fundamentals
• Experience reviewing brokered loan files preferred
• High attention to detail with the ability to identify errors and inconsistencies quickly and accurately
• Strong written communication skills — able to deliver feedback that is clear, fair, and actionable
• Ability to manage multiple files and deadlines in a fast-paced, high-volume environment
• Self-directed and accountable — this is a remote role requiring strong time management and minimal oversight
• Must be authorized to work in the United States; no sponsorship available now or in the future
• Must not reside in, or plan to reside in, the state of California
• Must currently work in the mortgage or real estate industry

Nice To Haves

• ARIVE experience a plus

Responsibilities

• Conduct pre- and post-closing QC audits on brokered and non-delegated loan files for accuracy, compliance, and completeness
• Review loan files against TRID, RESPA, HMDA, and applicable investor and lender guidelines
• Audit pipelines to evaluate adherence to UMortgage file quality expectations
• Document audit findings clearly and deliver structured feedback
• Identify patterns and trends in errors or deficiencies and escalate systemic issues appropriately
• Maintain accurate audit logs and QC tracking reports
• Partner with operations leadership to support quality improvement initiatives
• Stay current on guideline changes, regulatory updates, and industry best practices
• Assist in the development and refinement of QC checklists, policies, and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees