Quality Control Analyst

Utah Housing Corporation•West Valley City, UT

3d•$38,085 - $49,809•Onsite

About The Position

Utah Housing Corporation (UHC) in West Valley City, is seeking detail-oriented and analytical Quality Control Analyst to join our Legal Department and play a key role in safeguarding the integrity of our Mortgage Servicing operations. In this position, you will ensure servicing practices align with internal standards as well as FHA, VA, and GSE requirements, while contributing to a consistent, high-quality experience for the customers we serve. At UHC, our mission is to serve Utah's housing needs through finance and innovation. Our core values - integrity, respect, communication, teamwork and collaboration, and growth and development - shape how we work together and how we support the communities we serve. We are looking for someone who embodies these values in their daily work and takes pride in contributing to a purpose-driven organization. The Quality Control Analyst position pays between $38,085 and $49,809 annually, based on education and experience. UHC offers a comprehensive benefits package that includes employer contributions to Utah Retirement Systems (URS), PEHP traditional health plans, and a high-deductible health plan with HSA contributions. Additional benefits include dental and vision coverage, flexible spending accounts, group term life and accident insurance, and retirement options including 401(k), 457, IRA, and Roth IRA plans. Employees also enjoy an onsite fitness center, 30 minutes of paid daily exercise, and a convenient onsite market, all within a supportive, coaching-oriented environment. As our Quality Control Analyst, you will conduct monthly audits across the mortgage servicing lifecycle, including loan boarding, escrow administration, payoffs, default servicing, loss mitigation, bankruptcy, foreclosure, and claims. Your work will identify risks, strengthen processes, and help ensure compliance within regulatory and internal standards. You will also review customer interactions to ensure accuracy and consistency, and translate your findings into clear, actionable insights for the Mortgage Servicing Vice President and Chief Operating Officer to support decision-making and continuous improvement. Additional responsibilities for our Quality Control Analyst include maintaining current knowledge of FHA mortgagee letters and Fannie Mae quality control standards, monitoring customer complaints, and inquiries for proper handling, and overseeing compliance with UHC's MERS Quality Assurance Plan, including reporting and the annual audit. This role works collaboratively with internal teams and external providers, as needed, to complete targeted reviews. The ideal candidate for our Quality Control Analyst position has an associate degree in business, finance, or a related field, or equivalent experience, with a bachelor's degree preferred, along with three years of mortgage servicing or quality control experience. Success in this role requires strong analytical, communication, and organizational skills, the ability to manage multiple priorities and proficiency in Microsoft Office. Familiarity with mortgage documents and servicing regulations is expected.

Requirements

Associate degree in business, finance, or a related field, or equivalent experience
Three years of mortgage servicing or quality control experience.
Strong analytical, communication, and organizational skills
Ability to manage multiple priorities
Proficiency in Microsoft Office
Familiarity with mortgage documents and servicing regulations

Nice To Haves

Bachelor's degree

Responsibilities

Conduct monthly audits across the mortgage servicing lifecycle, including loan boarding, escrow administration, payoffs, default servicing, loss mitigation, bankruptcy, foreclosure, and claims.
Identify risks, strengthen processes, and help ensure compliance within regulatory and internal standards.
Review customer interactions to ensure accuracy and consistency
Translate your findings into clear, actionable insights for the Mortgage Servicing Vice President and Chief Operating Officer to support decision-making and continuous improvement.
Maintain current knowledge of FHA mortgagee letters and Fannie Mae quality control standards
Monitor customer complaints, and inquiries for proper handling
Oversee compliance with UHC's MERS Quality Assurance Plan, including reporting and the annual audit.
Work collaboratively with internal teams and external providers, as needed, to complete targeted reviews.