QUALITY CONTROL ANALYST - 65000007

State of Florida • Miami Beach, FL

2d • Onsite

About The Position

This position is responsible for conducting routine access visits and investigating complaints about services in long-term care facilities. The ombudsman is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law. The ombudsman serves under the direction of the District Ombudsman Manager.

Requirements

• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Travel is required. Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. You must possess a valid Florida driver’s license.

Nice To Haves

• Possess good organizational skills.
• Ability to handle telephone calls in a courteous and effective manner.
• Ability to communicate effectively both orally and in writing.
• Ability to operate general office equipment.
• Ability to conduct assessments and fact-finding interviews.
• Ability to investigate, analyze and resolve complaints.
• Ability to write reports.
• Ability to deal effectively with people.
• Ability to perform basic arithmetic calculations.
• Knowledge of basic investigative techniques.
• Knowledge of the rules governing Ombudsman investigations and assessments.
• Ability to collect and analyze evidence.
• Ability to use deductive reasoning.
• Ability to analyze information and determine its validity.
• Ability to write accurate investigative reports.
• Ability to make independent decisions.
• Ability to conduct thorough investigations.
• Ability to maintain strict confidentiality.
• Ability to establish and maintain effective working relationships with others.
• Apply the policies, procedures, and programs governing the agency.
• Ability to communicate with others to obtain and verify information.
• Ability to analyze and interpret written, numerical, and verbal data from various sources.
• Ability to type and prepare reports and memoranda accurately and timely.
• Ability to plan and organize to ensure work is completed in accordance with applicable laws, regulations, rules and policies.
• Ability to read, understand, and apply regulations, and policy directives.
• Ability to fulfill all ombudsman program certification and continuing education training requirements.
• Proficiency in Microsoft Office Suite and Windows 2000.

Responsibilities

• Answers the phone and documents information and assistance in the web-based documentation system; checks and responds to voice mail at the district level for Panhandle and Central Office.
• Enters complaint, case, and routine access visit information in web-based documentation system; enters updates as received.
• Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers, facility contact information, etc.; updates appropriate log or tracking tool.
• Following certification as ombudsman, travels to facilities and conducts routine access visits as needed.
• Following certification as ombudsman, travels to facilities and investigates and resolves long-term care facility residents' complaints as needed. Identifies significant individual and systemic problems affecting residents and brings them to the attention of the District Ombudsman Manager (DOM); Conducts interviews with residents, facility staff and family members, reviews documents, and writes report of findings while protecting the confidentiality of residents.
• Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
• Processes miscellaneous incoming mail, emails, and faxes; respond as appropriate; general office e-filing.
• Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings.
• Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment; prepares orders as needed; coordinate distribution of items to field staff and volunteers.
• Coordinates and implements the volunteer ombudsman approval process in HQ ensuring that all paperwork is completed, and potential volunteers are notified in a timely manner.
• Serves as primary office contact in the absence of the DOM.
• Maintains the program’s emergency contact list and district office contact list.
• Performs other duties as assigned
• Travel is required.
• Attendance is an essential function of this job

Benefits

• State Group Health Insurance Coverage
• $25,000 Life Insurance Policy (100% paid by employer)
• Dental, vision, and other supplemental insurance options available
• Annual and Sick Leave benefits
• 10 paid holidays each year
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed