Quality Control Analyst

MADICO•Pinellas Park, FL

2d•Onsite

About The Position

The Quality Control Analyst supports the Technical Director and Quality Manager by ensuring customer claims are reviewed, documented, and processed in a timely manner. The role maintains and updates Quality Department databases and provides backup support to the Incoming Quality Technician. It also investigates product quality issues, performs root cause analysis, and implements corrective actions to improve quality and manufacturing performance. The position supports the quality management system by following ISO procedures, maintaining records, participating in audits and process improvement, and supporting the organization’s integrated management system. The work is performed in laboratory and manufacturing environments, with occasional weekend or evening work and possible travel.

Requirements

Bachelor’s degree in a technical discipline, specifically Polymer Chemistry, Plastics, or Materials; specific certifications and experience may substitute for the degree.
Experience with statistical process control techniques and assessment.
Experience with root cause analysis, corrective action, and improvement plans.
Advanced skills in Microsoft Word, Excel, PowerPoint, and Access.
Experience with ISO.
Ability to meet the physical demands of sitting or standing as needed, walking periodically, reaching above shoulder height or below the waist, and lifting or moving materials using proper techniques.
Ability to take appropriate safety precautions and wear required PPE when working around fumes, airborne particles, ultraviolet radiation, toxic or caustic chemicals, and moving mechanical parts.
Formal application, education and experience rating, oral interview, and reference check are part of selection.
Drug screen and background check required.

Nice To Haves

Experience with quality improvement techniques, technical audits, and corrective/preventative action.
Six Sigma and Lean Manufacturing experience.
Experience in a web-handling (roll-to-roll) environment.

Responsibilities

Enter new claims in the Product Concerns and Returns database.
Inspect submitted defective-film samples with the Quality Engineer.
Review and report on inventory of suspect film associated with claims.
Communicate findings with the Quality Manager, Sales, and Production as needed.
Calculate claim costs.
Maintain Tolerance and Certification databases.
Enter incoming Certificates of Analysis into the system.
Create and post Quality Alerts as required.
Attend weekly Claims Meetings for status reporting, daily Production Meetings, and weekly MRB Meetings.
Assist the Incoming Quality Technician as needed.
Investigate product quality problems using 8D methods, determine root causes, gather and analyze data, and implement corrective actions.
Use statistical methods and problem-solving tools, including DOE, DMAIC, and 8D, for root cause analysis.
Perform Process Capability Analysis (Cpk), GR&R, and other statistical analyses to reduce variation and improve yields.
Work with design, manufacturing, engineering, purchasing, production, inspection, customer, and supplier representatives on quality issues.
Troubleshoot manufacturing issues that cause or could cause work stoppages or reduced throughput.
Promote Lean and Six Sigma tools and use 5S techniques in the work area.
Promote a safe work environment and perform work in a manner that protects the health and safety of self and plant personnel.
Improve work processes and provide input on the adequacy and accuracy of documented procedures.
Understand and apply the IMS policy; maintain records and data on relevant business outcomes.
Participate in internal audits, external registration and surveillance audits, and ongoing process improvement.
Support IMS processes through personal compliance and visible support actions, and support CSR activities.
Follow all ISO processes and procedures.
Use appropriate safety precautions and PPE in laboratory and manufacturing areas.