Quality Control Analyst

Jacksonville Housing Authority•Jacksonville, FL

18d•$50,000 - $60,000

About The Position

The Quality Control Analyst conducts audits of files for housing programs, including the Housing Choice Voucher Program, public housing, RAD, and PBV/ModRehab. The role assesses consistency with Jacksonville Housing Authority (JHA) regulations and the accuracy and effectiveness of processes used to administer JHA programs. It uses reporting methods to identify file deficiencies according to the operational guidelines of the Public Housing and Housing Choice Voucher programs and requires knowledge of JHA policies, procedures, and applicable regulations. The analyst reviews eligibility and subsidy calculations, tracks and verifies corrections, prepares recurring reports and scorecards, and presents findings and recommendations to management. The role also identifies training needs and supports improvements to program compliance, business operations, and data integrity through collaboration with teams and participation in process-improvement work and other projects.

Requirements

Four years of experience in a quality control or internal audit position.
Minimum 85% passing score on the Housing Choice Voucher Rent Calculation exam and Public Housing Rent Calculation exam.
Must be insurable by JHA's insurance.
Must possess and maintain a valid Florida Driver's License.
Strong knowledge of regulatory requirements for the Public Housing and Housing Choice Voucher programs and JHA operations, including HUD regulations, the Operations Manual, policy plans, and procedures.
Strong problem-solving, analytical, and business judgment skills, including the ability to communicate with senior management.
Ability to analyze raw data and develop clear, actionable insights and recommendations, with strong attention to detail and accuracy.
Ability to work across functional areas and interact with people at all organizational levels.
Strong written and verbal communication skills.
Ability to learn quickly and adapt to changing conditions, including developing an understanding of company initiatives and JHA's Housing Services protocol within 90 days of hire.
Ability to sit and stand for long periods and work in a deadline-focused, fast-paced environment.
Successful applicants must pass a background check, which may include employment history, criminal record, and driving record; applicants may also be subject to pre-employment drug screening.

Nice To Haves

Bachelor's degree from an accredited college or university, preferably with a major in business administration or a related field.
Housing Professional Certifications.

Responsibilities

Plan and conduct routine quality assurance file reviews of Public Housing and Housing Choice Voucher Program files processed by JHA and Nan McKay staff.
Verify the accuracy of eligibility and subsidy assistance calculations in accordance with JHA policies and applicable U.S. Department of Housing and Urban Development regulations.
Provide feedback identifying file errors and recommending corrective actions based on JHA policies, procedures, and applicable regulatory requirements.
Monitor identified quality-control errors and inconsistencies and track the status of corrections.
Analyze returned corrections, document when errors have been corrected, ensure corrections are completed within the allotted time, and follow up with JHA and Nan McKay staff and/or a supervisor when needed.
Prepare and maintain weekly, month-end, and year-to-date analyses, scorecards, and reports on quality assurance file reviews.
Provide monthly and year-to-date results summaries to department management for inclusion in the division's monthly report.
Meet with department management as needed to present findings, explain conclusions, justify recommendations, and answer questions about non-compliance issues.
Recommend methods to improve business operations, program compliance, and data integrity.
Identify training gaps found during quality assurance reviews, set performance targets, and measure outcomes.
Collaborate with cross-functional teams to support accurate administration of Public Housing and Housing Choice Voucher operations under current procedures, processes, and workflows.
Participate in team meetings, process improvements, and special projects; support team members and complete assigned initiatives and duties.
Perform additional duties as assigned.