Quality Control Agent
MICAHTEK INC•Broken Arrow, OK
•Hybrid
About The Position
This position has the options for part-time or full-time availability, and options for fully remote or hybrid remote work locations. All shifts will be 7:00am-3:30pm. The primary responsibility of the Quality Control (QC) Agent is to perform on-line quality control and to grade/monitor incoming calls to provide developmental coaching.
Requirements
- Must have strong attention to details skills.
- Must be able to work well with others.
- Must exhibit professionalism.
- Must have good oral and written communication skills.
- Must have a reliable and satisfactory attendance record.
Responsibilities
- Perform on-line quality control for Call Center Phone Agents.
- Check carefully for accuracy on each call record.
- Maintain leading edge knowledge of computer systems.
- Perform developmental coaching with professionalism and integrity.
- Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
- Assist with clerical functions in the Call Center as requested or needed.
- Assist with other miscellaneous functions as requested.
- Participate in department meetings as required.
- Read and adhere to the hot screen messages.
- Maintain acceptable attendance standards for assigned schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
