Quality & Compliance Specialist

Koala

14h • Hybrid

About The Position

Koala is on a mission to create "Better furniture experiences, designed with the World in mind." To achieve this, we must ensure our products are safe, durable, and ethically produced. This specialist role is key to help secure product quality and regulatory compliance for our sleep accessories, homewares, and hard furniture categories. You will become the technical expert responsible for verifying that every product meets our high standards and that our product claims are bulletproof.

Requirements

• 3-5 years in a Quality Assurance or Compliance role, ideally within hard furniture, soft furnishings, or textiles.
• Understanding of global furniture standards (E.g., EN / ISO / AU/NZ) including any regulatory mandatory safety requirements.
• A "Data Detective" mindset with the ability to read and interpret complex technical reports and legislation.
• Proficiency in root cause analysis (RCA) tools and a proactive approach to mitigating risks.
• Excellent verbal and written skills, with the ability to influence cross-functional stakeholders and build trust with international suppliers.
• Curious, Selfless, and Ambitious, thriving in a fast-paced, high-growth environment.

Responsibilities

• Category Ownership - Working closely with the Director, Product Quality & Compliance and the Quality Team, lead the quality and compliance remit for assigned categories.
• Testing & Evaluation - Plan and coordinate rigorous 3rd party and in-house testing (e.g., comfort deflection, durability, chemical limits) throughout the product lifecycle.
• Substantiation - Build and maintain robust evidence files for all product claims to ensure ongoing substantiation can be achieved.
• Timber Due Diligence - Working with others in the Quality team, ensure compliance with the Illegal Logging Prohibition Act, for all timber and wood-based products.
• Regulatory Monitoring - Stay ahead of changing local and global regulations and educate internal teams and suppliers on updates.
• Supplier Education - Act as a consultant to our manufacturing partners, helping them understand and meet Koala’s technical and ethical standards.
• Continuous Improvement - Review customer returns and warranty data to identify root causes and implement corrective actions with suppliers.
• Credit Claims - Efficiently manage and lodge supplier claims for manufacturing faults, providing regular reporting to the finance team.

Benefits

• Hybrid working - We’re mixing it up with ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
• Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced.
• Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Free Koala products with ‘mates rates’ for your friends and fam.
• Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days.
• BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding , 1% and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed