Quality Clinic Lead

Pursuit Aerospace•Stuart, FL

10d•$86,400 - $129,600•Onsite

About The Position

Reporting to the Quality Manager, the Quality Clinic Lead will be responsible for managing internal and external customer complaints and findings. Perform investigations and determine root cause/corrective action. Support the Quality Manager while improving the effectiveness of the Quality Management System. Ensure that the voice of the customer is understood and systems are in place to control manufacturing processes within a lean environment that will improve customer satisfaction while minimizing non-value-added activity.

Requirements

High School or equivalent
Three (3) years quality and/or manufacturing experience
One (1) year of inspection experience
Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis.
Must be able to perform work subject to ITAR/EAR regulations.

Nice To Haves

Bachelor's degree in Manufacturing or related technical degree
Must be able to interpret blueprints, engineering sketches, and technical documents to determine appropriate measurement methods
Proficiency in Microsoft Word, PowerPoint and Excel
Clear communication (oral and written) skills
Ability to keep accurate records

Responsibilities

Process all customer returned product
Manage customer escapes and complaints
Acquire access to customer portals, manage non-conformances as necessary, respond appropriately to customer inquiries and follow up on due dates for corrective actions
Lead DIVE activities to find root cause and corrective/preventative actions for escapes
Lead MRB activities and support work centers to find root cause and corrective/preventative actions for top scrap
Manage internal CAR Log, CAR process, and train new users
Manage NMR editing, NMR authority permission and train authorized NMR users
Generate and communicate One Point Lessons and Quality Alerts as necessary
Manage weekly quality meetings with escape information and lessons learned from escapes and internal findings working with EHS and BUMs for department information
Train new inspectors on quality clinic modules
Communicate current customer escape activity and complaints to management
Drive quality into unit flow lines and inspection stations based on lessons learned and best practices
Drive systemic corrective actions for the quality management system including read across corrective actions on applicable impacted product
Troubleshoot and resolve issues impacting quality and delivery on identified product
Capable of communicating with all levels of the organization such as Operators, Engineers, Leads, Planners, Management, etc.
Promote quality by mentoring colleagues and less experienced employees
Observe all Company policies, rules, and regulations including good housekeeping, safety and security.