Quality Auditing Senior Analyst

Accenture • Atlanta, GA

6d • $24 - $63

About The Position

The Quality Assurance (QA) Analyst is responsible for overseeing and continuously improving the quality assurance process across sales and customer interactions. This role ensures regional execution aligns with global QA standards, leverages data-driven insights to improve sales performance, and partners closely with Sales, Sales Enablement, and Learning & Development (L&D) teams to drive a high-quality customer experience.

Requirements

• Minimum of 2 years of experience in a Quality Assurance, Quality Auditing, Sales Operations, or Digital Advertising
• Strong analytical skills with the ability to interpret quality data and translate findings into actionable insights
• Bachelor’s degree or equivalent professional experience
• Strong attention to detail with the ability to identify patterns, trends, and root causes from quality data
• Excellent written and verbal communication skills, with the ability to clearly articulate insights, recommendations, and feedback
• Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels
• Exceptional English communication skills, both written and verbal
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Nice To Haves

• Demonstrated experience in process improvement, quality assurance, or performance evaluation activities
• Prior experience in a sales representative role, sales support, or customer-facing function preferred
• Experience with Salesforce reporting and/or data analysis tools
• Prior experience using revenue intelligence or call monitoring tools (e.g., Gong or similar platforms)
• Background or working knowledge of Digital Marketing, online advertising, and emerging digital media trends

Responsibilities

• Oversee the quality assurance process for assigned teams, ensuring regional and local processes consistently align with global QA standards
• Analyze quality reporting and partner with Sales and L&D leadership to develop executive-level insights and maintain a closed feedback loop with the sales organization
• Collaborate with Sales Enablement and Sales Managers to implement regional and functional strategic initiatives aligned with broader company objectives
• Leverage QA data to identify skill gaps, coaching opportunities, and training needs for sales representatives; partner with Sales Managers and Sales Enablement to deliver targeted support
• Ensure QA audits and evaluations are conducted consistently and accurately against established global frameworks and expectations
• Proactively identify opportunities to improve QA processes, tools, and methodologies, partnering with Global QA Program Management as needed
• Produce and present weekly QA reports that summarize performance metrics, trends, and actionable insights for key stakeholders
• Partner with L&D to determine required operational training for QA analysts, ensuring consistency with evolving customer interaction standards and seasonal or program-specific updates
• Act as a cross-functional (XFN) collaborator, strengthening alignment between QA, Sales, & Sales Enablement

Benefits

• Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees