Quality Assurance Technician

Retech Systems LLC•Tonawanda, NY

5d•$27 - $35•Onsite

About The Position

The Quality Assurance Technician will support the manufacturing and engineering teams by identifying issues and trends, facilitating resolutions, collaborating on improvement processes, and ensuring products meet customer specifications.

Requirements

Extensive knowledge of or the ability to quickly learn the organization’s production processes.
Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
A high school diploma or equivalent is required.
A minimum of three years in a similar role is required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

A bachelor’s degree is a plus.
Experience with Epicor is a plus.
Previous experience in an industrial manufacturing environment is preferred.
Machinist or fabrication background (CNC machining, tolerancing, or shop floor experience) is a strong plus
Working knowledge of ISO 9001 quality systems
Versatile and willing to help the manufacturing team while also putting safety as a top priority.
Exceptional organization skills with attention to detail.
Ability to work independently, be proactive and manage time effectively to meet deadlines.
Detail-orientated with ability to respond quickly to a fast-moving and ever-changing environment.

Responsibilities

Supports and promotes the Quality Management System across the entire company.
Supports the operations team by diagnosing emergent production issues and working with cross functional teams to facilitate resolutions. Performs product and receiving inspections as necessary.
Owns and manages the Non-Conformance Report system (NCR).
Identifies root causes, corrective actions, etc. and communicates with inspection, production, procurement, engineering and vendors to keep the process moving.
Performs failure evaluations, determines root cause, and implements corrective action often working with cross functional teams.
Supports supplier quality by performing vendor audits, on-site inspections, and assisting in resolving manufacturing issues as needed.
Assists with developing and maintaining metrics and scorecards of internal and supplier quality.
Work closely with contract manufacturers on product transfers and process validations, help define in-line inspection points to improve product quality, and author product quality plans as needed.
Reviews and authors documents, including but not limited to design plans, process procedures, and quality procedures to define the scope, requirements, and function of products.
Ensure products meet both Retech and our customers’ quality and product integrity requirements.
Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.
Performs internal audits assigned by the Quality Manager.
Performs other duties as assigned.