Quality Assurance Technician

Ipsen International Inc•Cherry Valley, IL

6d•Onsite

About The Position

The QA Tech I will be charged with operating Ipsen’s warranty claim system from initial submission to final resolution. The QA Tech I will also oversee the warranty Return Material Authorization (RMA) process. Additional responsibilities include support roles within the QDW Department such as auditing and process development.

Requirements

Knowledge of ERP and CRM tools such as Salesforce or Syteline.
Advanced computer skills with high level of proficiency in Microsoft Office.
Ability to learn complex OEM components to include electrical and mechanical systems.
Ability to use industry-specific software to identify correct components for warranty orders.
Possess a strong attention to detail and sense of urgency with an ability to prepare warranty orders in a timely and accurate manner.
Basic understanding of quality management systems, applicable quality standards, and internal auditing principles.
Ability to analyze data and identify process improvement opportunities.
Ability to multi-task, prioritize and be flexible with changing business needs in a team environment.
High School Diploma or equivalent required.
Minimum 1 year of experience in quality assurance, quality control, manufacturing quality, warranty/product quality, or a related technical quality function required.
Minimum 1 year experience working in an industrial or manufacturing environment required.

Nice To Haves

Associate’s degree or other advanced training or certification program strongly preferred.
Experience working within a Quality Management System (QMS) strongly preferred.
Experience working with Salesforce and/or Syteline ERP systems preferred.

Responsibilities

Review customer claims including failure mode, operating conditions, and maintenance history.
Verify eligibility including product coverage, warranty period, and terms & conditions of the sale.
Evaluate claim details for completeness and accuracy.
Participate in technical reviews with Engineering, Quality, Manufacturing, or Service Departments.
Coordinate with QA Engineer to see if claims should be approved or denied.
Generates warranty replacement orders and organize with internal departments to ensure quickest possible delivery to customer site.
Generates appropriate monthly, quarterly, and annual documentation on warranty expenses.
Reviews warranty Return Material Authorization (RMA) requests and issues RMA to requestor as required.
Close RMA request upon receipt of returned goods.
Conduct assigned internal audits to evaluate conformance with established procedures, applicable standards, and QMS requirements.
Collaborate with production, engineering, and customer service teams to improve process and quality performance.
Support the development, revision, and maintenance of standard operating procedures, work instructions and quality documentation in accordance with applicable ISO standards.
Support root cause investigations and corrective actions related to warranty claims, audit findings, and other quality issues as assigned.
Provides administrative support to the Quality Assurance Engineer as required.