Quality Assurance Technician II (Fixed-Term)

Merit Medical Systems, Inc.•South Jordan, UT

55d•Onsite

About The Position

The Quality Assurance Technician/Intern is a lower-level supporting role responsible for assisting Post Market Surveillance and Recall/Field Action personnel with quality system documentation, product tracking, inspection support, data entry, record maintenance, and administrative execution of quality and recall-related activities within a regulated medical device environment. This position is a fixed-term opportunity currently expected to run through March 2027.

Requirements

Excellent organizational and interpersonal skills.
Ability to work well as a team member.
High school diploma or equivalent required.
Experience with Microsoft Office, especially Excel, Word, and Outlook.
Strong attention to detail and ability to follow written procedures accurately.
Good written and verbal communication skills.
Ability to organize records, manage trackers, and maintain accurate documentation.
Basic problem-solving skills and ability to identify missing, inconsistent, or incomplete information.
Ability to work independently on routine assignments and escalate issues appropriately.
Ability to support multiple priorities in a regulated, deadline-driven environment.

Nice To Haves

Associate degree in a technical, scientific, quality, regulatory, or related field preferred; equivalent industry experience may be considered in lieu of degree.
1–3 years of experience in medical device, pharmaceutical, biotechnology, manufacturing, laboratory, quality assurance, document control, or another regulated industry preferred.
Basic understanding of quality systems, Good Documentation Practices, traceability, and regulated recordkeeping preferred.
Experience with eQMS, ERP, complaint handling, recall tracking, or document control systems preferred but not required.

Responsibilities

Maintain accurate and complete quality records in accordance with approved procedures and document control requirements.
Assist with data entry, filing, indexing, and organization of quality system records.
Support review of records for completeness, accuracy, legibility, and traceability.
Assist with maintaining controlled forms, logs, trackers, and department databases.
Ensure documentation is maintained in an inspection-ready state.
Support Recall Coordinators with administrative execution of product recalls, corrections, removals, advisory notices, and field actions.
Assist with customer response tracking, effectiveness check documentation, and follow-up logs.
Compile and organize recall correspondence, return documentation, certificates of destruction, and related objective evidence.
Maintain recall trackers and escalate overdue or incomplete responses to the assigned Recall Coordinator.
Support reconciliation of affected product, returned product, destroyed product, and customer acknowledgments.
Perform or assist with visual inspections, returned product checks, sample labeling, and basic product documentation under supervision.
Document inspection observations clearly and accurately using approved forms and procedures.
Support containment, segregation, and tracking of returned or nonconforming product as directed.
Assist with maintaining chain of custody, traceability, and storage of product samples or returned devices.
Enter and verify information in quality databases, spreadsheets, eQMS platforms, or other tracking systems.