Quality Assurance Technician II

ZOLL Medical • Chelmsford, MA

4d • Onsite

About The Position

The Quality Assurance Technician II supports ZOLL’s complaint-handling, customer turnaround, and event-reporting procedures, as well as quality improvement and corrective and preventive action programs. The role also supports and manages field returns from vendors, including products, accessories, and subassemblies. The position works under general supervision and reports to a Supervisor and/or Quality Assurance Manager. It is an onsite role in Chelmsford, Massachusetts; applicants should live within a reasonable commuting distance. Relocation and immigration-related sponsorship are not offered.

Requirements

• A 2-year degree or equivalent work experience.
• Experience with soldering, ESD handling, and electromechanical assembly methods.
• Experience using mechanical and electronic test equipment.
• At least 4 years of related experience.
• Knowledge of commonly used concepts, practices, and procedures related to electronics technology.
• Basic computer skills in an MS Windows environment.
• Familiarity with MS Office, including Excel and Word.
• Knowledge of FDA Quality System Regulation (QSR) requirements.
• Ability to communicate verbally and in writing and work effectively within a multidisciplinary organization.

Nice To Haves

• Knowledge of Medical Device Reporting, including international regulations.

Responsibilities

• Review product investigations for completeness and establish root cause at the system or component level as required.
• Communicate with customers and suppliers.
• Document investigations as appropriate.
• Propose corrective action as needed.
• Perform internal and external audits as part of the corrective and preventive action system.
• Support procedural requirements for complaint handling, customer turnaround, and event reporting.
• Support quality improvement and corrective and preventive action programs.
• Support and manage vendor field returns for products, accessories, and subassemblies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree