Quality Assurance Team Lead

Shamrock•Overland Park, KS

About The Position

We are seeking an experienced audit, risk, and operations leader to establish and direct our Internal Audit and Quality Assurance function supporting both domestic and international factoring operations. This role will be responsible for developing a comprehensive audit and quality assurance framework that promotes operational excellence, effective risk management, regulatory readiness, and adherence to company policies and procedures. The successful candidate will build a scalable audit and quality assurance program, perform independent assessments of key operational processes, identify control and efficiency improvement opportunities, and develop a high-performing team responsible for ongoing oversight across funding, collections, client onboarding, collateral administration, and operational support functions. This position will partner closely with Executive Leadership, Operations, Credit, Risk Management, Compliance, and Technology teams to strengthen operational controls, enhance process consistency, and support the organization's growth objectives.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, Risk Management, or a related field.
10+ years of experience in commercial finance, factoring, asset-based lending, internal audit, operational risk management, compliance, or related disciplines.
5+ years of leadership experience managing audit, quality assurance, operational risk, or control functions.
Demonstrated success establishing or significantly enhancing audit, quality assurance, or risk management programs.
Strong knowledge of factoring operations, accounts receivable financing, and commercial finance processes.
Experience evaluating operational controls and identifying process, fraud, and compliance risks.
Strong analytical, investigative, problem-solving, and decision-making skills.
Excellent communication, presentation, and executive reporting abilities.
Proven ability to influence stakeholders and lead organizational change.

Nice To Haves

Direct experience within domestic and international factoring organizations.
Experience in commercial finance, asset-based lending, trade finance, or specialty finance environments.
Knowledge of risk management frameworks, internal control methodologies, and quality management systems.
Experience leveraging data analytics, exception reporting, and continuous monitoring tools.
Professional certifications preferred: CIA (Certified Internal Auditor), CPA (Certified Public Accountant), CISA (Certified Information Systems Auditor), CRCM (Certified Regulatory Compliance Manager), CFA (Chartered Financial Analyst), CFE (Certified Fraud Examiner).

Responsibilities

Establish and lead the Internal Audit and Quality Assurance function for domestic and international factoring operations.
Design and implement a risk-based audit methodology encompassing operational, financial, compliance, fraud, and procedural risks.
Perform enterprise-wide operational risk assessments and develop annual audit plans and testing schedules.
Conduct independent audits and reviews of key business processes, controls, and operational activities.
Evaluate adherence to policies, procedures, delegated authorities, and risk management standards.
Develop audit programs, testing procedures, workpapers, documentation standards, and reporting protocols.
Present audit findings, root causes, risk assessments, and recommendations to executive management.
Monitor management action plans and validate remediation efforts.
Design and implement a comprehensive quality assurance framework across all factoring operational functions.
Establish quality standards, performance scorecards, key quality indicators (KQIs), and reporting dashboards.
Conduct quality reviews of funding, servicing, collections, onboarding, documentation, and collateral administration activities.
Monitor adherence to operational procedures, service-level expectations, and documentation requirements.
Identify trends, recurring deficiencies, training opportunities, and process improvement initiatives.
Develop ongoing monitoring and continuous review programs to enhance operational consistency.
Provide audit and quality oversight of: Accounts receivable purchase and verification processes, Reserve administration and reconciliation activities, Funding approvals, controls, and disbursement procedures, Dilution analysis and monitoring practices, Credit approval processes and portfolio administration, Fraud detection, prevention, and escalation controls, Client onboarding and KYC documentation, Customer concentration monitoring, Collateral management and reporting, International factoring transactions, Cross-border operational procedures and control environments, Vendor and third-party operational processes, where applicable.
Assess operational controls designed to mitigate fraud, credit, operational, legal, and reputational risks.
Evaluate compliance with internal policies, procedures, and governance standards.
Partner with Risk Management and Compliance teams to address identified control weaknesses and process gaps.
Support external audits, examinations, and regulatory reviews.
Assist in developing and strengthening the organization's overall control environment.
Recommend best practices and control enhancements aligned with industry standards.
Recruit, develop, and lead a high-performing Internal Audit and Quality Assurance team.
Establish team structure, roles, responsibilities, and performance expectations.
Create training programs, career development pathways, and audit/QA methodologies.
Foster a culture of accountability, continuous improvement, operational excellence, and professional growth.
Establish meaningful performance metrics and productivity standards.
Identify opportunities for automation, workflow optimization, and process standardization.
Analyze audit results, quality trends, operational losses, and performance metrics.
Conduct root-cause analysis and recommend sustainable corrective actions.
Collaborate with Technology and Operations teams to implement scalable monitoring and reporting solutions.
Promote continuous improvement initiatives across all factoring platforms and operational teams.