Quality Assurance Supervisor (Operations)

Loews Hotels & Co•Nashville, TN

7d•Onsite

About The Position

Loews Vanderbilt Hotel is seeking an organized and detail-oriented operations-focused Quality Assurance Supervisor to maintain the highest standards of guest satisfaction throughout the total hotel. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest. This role is crucial in driving guest satisfaction by maintaining product and service quality standards throughout the hotel, conducting random property evaluations, and overseeing consistency in Housekeeping and Engineering services.

Requirements

Excellent communication skills.
Ability to stand and walk for long periods of time required.
Ability to push, pull, and lift items weighing up to 25 lbs.
Ability to work weekends, evening, holidays as necessary/required.

Nice To Haves

Previous experience in a hotel Housekeeping, Engineering and/or Food & Beverage Supervisory position, preferred.
Previous experience in a hotel or resort environment, preferred.
Previous experience with Opera Property Management System, preferred.

Responsibilities

Drive guest satisfaction by maintaining product and service quality standards throughout the hotel.
Conduct random property evaluations to confirm compliance with recommendations.
Oversee consistency in Housekeeping and Engineering services, conducting inspections and audits for quality assurance.
Inform Leadership of deficiencies and recommended remedies on a daily basis.
Ensure all Operations Team Members are trained to provide consistent Loews service utilizing standardized training materials in adherence to hotel standards.
Monitor and document the progress of new hires during their training period.
Ensure Spot Check program is being conducted.
Participate in Departmental and Leadership meetings to discuss training and performance.
Assist with special projects, safety incentive programs, and Team Member events.
Schedule, monitor and conduct training of Star Trainers.
Assist with special projects and assignments.
Demonstrates regular and reliable attendance.
Other duties as assigned