Quality Assurance Supervisor (2nd Shift)

Xylem•Morton Grove, IL

About The Position

The Quality Assurance Supervisor oversees the Quality Assurance team and ensures products and manufacturing processes meet established quality standards, customer specifications, and applicable regulatory requirements. This second-shift position is regularly scheduled from 2:00 PM to 10:00 PM. The supervisor leads quality control activities, maintains inspection procedures, drives continuous improvement, and ensures accurate quality documentation and reporting. Working cross-functionally with production, engineering, and supply chain teams, the supervisor identifies quality risks, resolves issues, supports new product introductions, and sustains compliance with quality management systems and industry standards. The role supports product integrity, reduction of non-conformances, and customer satisfaction.

Requirements

Bachelor's degree in Quality, Engineering, Manufacturing, Supply Chain Management, or a related field preferred; alternatively, at least four years of relevant experience, including at least two years of people leadership experience.
Experience working in a manufacturing quality environment.
Experience leading or supervising employees in a manufacturing or operations setting.
Strong knowledge of quality management systems and applicable regulatory standards, including ISO 9001.
Proficiency with quality tools and methodologies, including Six Sigma, SPC, FMEA, and Root Cause Analysis.
Experience using quality inspection equipment and quality-related software systems.
Experience in a unionized manufacturing or operations environment, with the ability to apply quality standards consistently, maintain productive working relationships, and follow labor agreement requirements.
Strong analytical, problem-solving, and decision-making skills.
Excellent organizational and time management skills, with strong attention to detail.
Effective verbal and written communication skills.
Ability to analyze data, identify trends, and support corrective action implementation.
Ability to collaborate across departments in a fast-paced manufacturing environment.

Nice To Haves

ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or another quality-related certification.
Lean Manufacturing and/or Six Sigma certification.
Experience supporting new product introductions and customer quality requirements.

Responsibilities

Lead and support the Quality Assurance team through daily direction, coaching, development, and performance oversight.
Develop, implement, and maintain quality assurance processes, inspection methods, and standards for manufacturing operations.
Conduct audits, inspections, and data analysis to identify defects, recurring issues, and improvement opportunities.
Drive corrective and preventive actions using root cause analysis and structured problem-solving methods.
Partner with Production, Engineering, and Supply Chain teams to resolve quality issues, improve processes, and support new product introductions, including FAI and PPAP requirements.
Ensure compliance with regulatory requirements, customer specifications, internal procedures, and quality management systems, including ISO 9001.
Maintain accurate quality documentation and communicate quality performance, risks, standards, and improvement activities to management and stakeholders.
Support operational efficiency and continuous improvement initiatives aligned with business objectives and manufacturing goals.
Foster a collaborative, high-performing work environment and support quality, safety, and operational objectives.
Perform other duties as assigned by the Quality Assurance Manager.