Quality Assurance Supervisor (2nd Shift)

Xylem•Morton Grove, IL

3d•$80,000 - $100,000•Onsite

About The Position

The Quality Assurance Supervisor oversees the Quality Assurance team and ensures that products and manufacturing processes meet established quality standards, customer specifications, and applicable regulatory requirements. This is a second-shift position regularly scheduled from 2:00 PM to 10:00 PM. The supervisor leads quality control activities, maintains inspection procedures, drives continuous improvement, and ensures accurate quality documentation and performance reporting. The role works cross-functionally with production, engineering, and supply chain teams to identify and resolve quality risks, support new product introductions, and sustain compliance with quality management systems and industry standards. It aims to maintain product integrity, reduce non-conformances, and support customer satisfaction. The position is performed primarily in a manufacturing plant, with occasional outdoor duties and overtime as business needs require. The estimated salary range is $80,000–$100,000 plus bonus; starting pay depends on factors including skills, experience, and work location.

Requirements

Bachelor's degree in Quality, Engineering, Manufacturing, Supply Chain Management, or a related field is preferred; alternatively, a minimum of four years of relevant experience, including at least two years of people leadership experience.
Experience working in a manufacturing quality environment.
Experience leading or supervising employees in a manufacturing or operations setting.
Strong knowledge of quality management systems and applicable regulatory standards, including ISO 9001.
Proficiency with quality tools and methodologies, including Six Sigma, SPC, FMEA, and Root Cause Analysis.
Experience using quality inspection equipment and quality-related software systems.
Experience in a unionized manufacturing or operations environment, with the ability to apply quality standards consistently, maintain productive working relationships, and adhere to labor agreement requirements.
Strong analytical, problem-solving, and decision-making skills.
Excellent organizational and time-management skills with strong attention to detail.
Effective verbal and written communication skills.
Ability to analyze data, identify trends, and support corrective action implementation.
Ability to collaborate across departments in a fast-paced manufacturing environment.

Nice To Haves

ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or another quality-related certification.
Lean Manufacturing and/or Six Sigma certification.
Experience supporting new product introductions and customer quality requirements.

Responsibilities

Lead and support the Quality Assurance team through daily direction, coaching, development, and performance oversight.
Develop, implement, and maintain quality assurance processes, inspection methods, and standards across manufacturing operations.
Conduct audits, inspections, and data analysis to identify defects, recurring issues, and improvement opportunities.
Drive corrective and preventive actions using root cause analysis and structured problem-solving methods.
Partner with Production, Engineering, and Supply Chain to resolve quality issues, improve processes, and support new product introductions, including FAI and PPAP requirements.
Ensure compliance with regulatory requirements, customer specifications, internal procedures, and quality management systems, including ISO 9001.
Maintain accurate quality documentation and communicate quality performance, risks, standards, and improvement activities to management and stakeholders.
Support operational efficiency and continuous improvement by aligning quality plans with business objectives and manufacturing goals.
Foster a collaborative, high-performing work environment; address team concerns constructively, adapt to changing priorities, and support quality, safety, and operational objectives.
Perform other duties as assigned by the Quality Assurance Manager.