Quality Assurance Supervisor

Guild Mortgage•,

58d•$72,998 - $109,497•Remote

About The Position

The Supervisor, Quality Assurance plays an important role in the organization by performing a number of activities related to the company’s Quality Assurance functions. The role is primarily responsible, under moderate to limited supervision, for ensuring smooth day-to-day operations of area under direct supervision. The Supervisor, Quality Assurance reviews and approves direct reports’ work product, and help provides oversight over investor QC file delivery, occupancy reviews, vendor management, and monthly reporting.

Requirements

Bachelors Degree directly related to the position or equivalent, required.
Minimum four years experience in Mortgage Quality Assurance/Quality Control roles two of those years spent in a lead or supervisory capacity.
Minimum two years supervisory or leadership experience.
Ability to organize and manage multiple priorities simultaneously.
Advanced level knowledge and experience with mortgage quality control requirements and investor guidelines (FNMA, FHLMC, VA, FHA, USDA).
Manage multiple priorities, deadlines and team projects in a fast-paced environment; leads with a strong sense of urgency and responsiveness.
Excellent verbal and written communication skills.
Strong detail orientation and highly organized.
Ability to be patient, respond to questions, train and build capabilities of less experienced team members.
Use PDF/Adobe programs and Microsoft Word, Excel and PowerPoint.
Advanced math/ income calculation skills.
Exercise sound judgment.
Work in a deadline-driven environment to ensure direct reports complete work in a timely and accurate manner.
Excellent verbal and written communication skills required.
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
Commitment to company values.
Customer Service - Proactive attention to each person.
Integrity - Do and say what's right.
Respect - Treat others with dignity.
Collaboration - Listen and work together.
Learning - Seek knowledge and strive for improvement.
Excellence – Deliver the unexpected.
Work is primarily sedentary; mobility in an office setting.
Ability to operate standard office equipment and keyboards.
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.
Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
This is a 100% work from home position. Environment should be suitable to allow for phone and video calls and reliable internet service.
Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
Work is primarily performed during the business week, Monday - Friday.

Nice To Haves

Reverse, Non-QM, and TPO mortgage quality control experience is a plus.
ACES audit system experience is a plus.

Responsibilities

Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines.
Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements.
Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility.
Identify and escalate potential fraud issues.
May assist with auditing loans when volumes require additional resources.
Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect.
Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements.
Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures.
Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met.
Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends.
Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director.
Promote quality achievement and performance improvement throughout the department.
Prepare and review regular and ad hoc reports related to functional area of expertise.
Assist in the assessment and management of control processes.
Ensure that departmental policies and procedures are up to date.
Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources.
Administrate systems used throughout the department.
Assist during exams/audits, meetings/calls with investors/insurers.
Basic knowledge of AI tools.
Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates.
Assist QA Director on various projects, investigations, and department initiatives.