QA - Quality Assurance Supervisor

Stanley Martin Homes•Fairfax, VA

9d•Onsite

About The Position

The Quality Assurance Supervisor is responsible for overseeing the quality assurance function within the mortgage operations process, ensuring loan files meet all regulatory, investor, and company standards. This role supervises Quality Assurance Coordinators, provides leadership and guidance, and ensures that all audits, reviews, and funding processes are completed accurately and efficiently. The Supervisor also drives continuous improvement initiatives to enhance quality, compliance, and operational effectiveness, while overseeing global setup, quality assurance, and the global Verification of Employment (VOE) team.

Requirements

High school diploma or equivalent required
Prior supervisory or leadership experience preferred
Experience with mortgage loan systems (e.g., Encompass) preferred
Strong leadership and team management skills, including experience overseeing global teams
Excellent verbal and written communication abilities
Advanced analytical and problem-solving skills with strong attention to detail
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Strong knowledge of mortgage loan processes, compliance standards, and regulatory requirements
Proficiency in Microsoft Office (Outlook, Word, Excel) in a Windows environment
Ability to train, mentor, and develop team members
Strong interpersonal skills with the ability to collaborate across departments and regions
Ability to quickly adapt to changes in policies, procedures, and industry guidelines
Ability to read and write in English at a level necessary to understand loan file documentation.

Nice To Haves

associate or bachelor’s degree preferred

Responsibilities

Supervise, train, and support Quality Assurance Coordinators and global VOE team members to ensure high performance, accuracy, and productivity.
Review current employment by obtaining verbal Verification of Employment (VOE) for all borrowers on loan.
Oversee global setup processes and ensure consistency and efficiency across all regions and teams.
Manage and maintain quality assurance standards across global operations, ensuring alignment with company policies and regulatory requirements.
Oversee the review of loan files for completeness, accuracy, and compliance with company policies, regulatory requirements, and agency guidelines.
Monitor and ensure timely completion of Verifications of Employment (VOE), Undisclosed Debt Notifications (UDN), fraud reports, and all pre-funding quality checks.
Ensure all underwriting conditions are properly cleared prior to loan funding.
Oversee the loan funding process to ensure compliance with all applicable regulations and internal standards.
Collaborate with Underwriting, Processing, and Closing teams to resolve issues and improve workflow efficiency.
Develop, implement, and maintain quality assurance policies, procedures, and best practices.
Provide coaching, feedback, and performance evaluations for direct reports.
Maintain a professional and positive demeanor while representing the company, delivering exceptional customer service in all job responsibilities and interactions with both internal and external stakeholders.
Demonstrate consistent attendance and punctuality by reporting to work regularly and on time.
Perform additional duties as assigned to support organizational objectives.

Benefits

Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed
employer-paid Short Term and Long Term disability, basic life and AD&D insurance
employee-paid life, Legal Resources, and Aflac supplemental options
401(K), with up to $4K employer match
Health Savings Account (HSA)
Flexible Spending Account (FSA) for dependent care
12 weeks of paid maternity leave through our Short-Term Disability Plan
wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
Paid Time Off (increases with tenure)
no-cost coverage for identity theft or travel mishaps
advanced pay option through Dayforce Wallet