Quality Assurance Supervisor

PlanetArt • Woodridge, IL

7h • Onsite

About The Position

PlanetArt is looking for a Quality Assurance Supervisor to support the company’s Quality department in our Woodridge facility. The successful candidate will be a dynamic, self-motivated employee who is interested and open to new ideas, opportunities, and challenges. If you are that person, we have an excellent opportunity for you.

Requirements

• 2+ years of quality assurance or quality control experience in a warehouse, manufacturing, or production environment.
• 1+ years of experience leading, training, or supervising employees in a quality or operations setting.
• Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook, with the ability to accurately enter, review, and analyze data.
• Bilingual in English and Spanish required, with strong verbal and written communication skills and the ability to work effectively across all levels and departments.
• Experience using warehouse management systems; High Jump WMS experience preferred.
• Ability to prioritize work effectively, manage competing demands, meet tight deadlines, and perform well under pressure.
• Ability to analyze information, identify issues, and support corrective actions in a fast-paced environment.
• Ability to follow Standard Operating Procedures (SOPs) and apply quality standards consistently.
• Strong organizational, problem-solving, and decision-making skills.

Nice To Haves

• High Jump WMS experience preferred.

Responsibilities

• Supervise and support a team of quality control inspectors across inbound, in-process, and outbound inspection activities.
• Train, coach, and support quality control inspectors to ensure consistent application of inspection methods, quality standards, and operating procedures.
• Monitor team performance and provide feedback to improve accuracy, productivity, accountability, and consistency.
• Assign daily responsibilities and priorities to QA personnel to ensure timely, accurate, and efficient execution of inspection tasks.
• Inspect products received from vendors to ensure the goods meet established specifications, quality standards, and customer expectations.
• Monitor, input, and analyze inspection data to identify trends, track performance, and drive achievement of quality metrics.
• Lead root cause investigations and implement corrective actions for systemic quality issues and other product nonconformances.
• Partner cross-functionally with Production, Sourcing, and Product Development to support daily operations and resolve quality-related issues.
• Escalate critical quality concerns in a timely manner and collaborate with internal teams to drive effective resolution.
• Identify recurring defects, process gaps, and quality trends, and recommend improvements to reduce repeat issues and improve overall product quality.
• Help maintain accurate quality records and support updates to SOPs, inspection criteria, and other quality documentation.
• Ensure nonconforming materials or products are properly identified, contained, and communicated to prevent downstream issues.
• Promote a culture of teamwork, respect, accountability, and integrity in support of company values.
• Perform other related duties as assigned.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with matching
• Pet Insurance
• Mental Health Benefits
• Comprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays
• Employee Product Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed