Quality Assurance Supervisor

PlanetArtWoodridge, IL
Onsite

About The Position

PlanetArt is looking for a Quality Assurance Supervisor to support the company’s Quality department in our Woodridge facility. The successful candidate will be a dynamic, self-motivated employee who is interested and open to new ideas, opportunities, and challenges. If you are that person, we have an excellent opportunity for you.

Requirements

  • 2+ years of quality assurance or quality control experience in a warehouse, manufacturing, or production environment.
  • 1+ years of experience leading, training, or supervising employees in a quality or operations setting.
  • Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook, with the ability to accurately enter, review, and analyze data.
  • Bilingual in English and Spanish required, with strong verbal and written communication skills and the ability to work effectively across all levels and departments.
  • Experience using warehouse management systems; High Jump WMS experience preferred.
  • Ability to prioritize work effectively, manage competing demands, meet tight deadlines, and perform well under pressure.
  • Ability to analyze information, identify issues, and support corrective actions in a fast-paced environment.
  • Ability to follow Standard Operating Procedures (SOPs) and apply quality standards consistently.
  • Strong organizational, problem-solving, and decision-making skills.

Nice To Haves

  • High Jump WMS experience preferred.

Responsibilities

  • Supervise and support a team of quality control inspectors across inbound, in-process, and outbound inspection activities.
  • Train, coach, and support quality control inspectors to ensure consistent application of inspection methods, quality standards, and operating procedures.
  • Monitor team performance and provide feedback to improve accuracy, productivity, accountability, and consistency.
  • Assign daily responsibilities and priorities to QA personnel to ensure timely, accurate, and efficient execution of inspection tasks.
  • Inspect products received from vendors to ensure the goods meet established specifications, quality standards, and customer expectations.
  • Monitor, input, and analyze inspection data to identify trends, track performance, and drive achievement of quality metrics.
  • Lead root cause investigations and implement corrective actions for systemic quality issues and other product nonconformances.
  • Partner cross-functionally with Production, Sourcing, and Product Development to support daily operations and resolve quality-related issues.
  • Escalate critical quality concerns in a timely manner and collaborate with internal teams to drive effective resolution.
  • Identify recurring defects, process gaps, and quality trends, and recommend improvements to reduce repeat issues and improve overall product quality.
  • Help maintain accurate quality records and support updates to SOPs, inspection criteria, and other quality documentation.
  • Ensure nonconforming materials or products are properly identified, contained, and communicated to prevent downstream issues.
  • Promote a culture of teamwork, respect, accountability, and integrity in support of company values.
  • Perform other related duties as assigned.

Benefits

  • Health, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) with matching
  • Pet Insurance
  • Mental Health Benefits
  • Comprehensive Time Off Program, including Vacation, Sick Days, Paid Holidays, and Floating Holidays
  • Employee Product Discounts
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