Quality Assurance Supervisor

Nestle Operational Services Worldwide SA•London, ON

25d•CA$75,000 - CA$85,000•Onsite

About The Position

To lead and oversee quality assurance operations at the site level, ensuring compliance with NCI’s Nestlé Management System (NMS), ISO standards, and corporate policies related to food safety, quality, environmental sustainability, and occupational health.

Requirements

Working experience in the field of food quality and food safety.
Exposure to customers, suppliers, internal teams, business projects, cost savings (e.g. Mission, Special Projects etc).

Nice To Haves

University graduate (preferred food science, food safety, microbiology or chemistry).

Responsibilities

Lead, support and motivate the team in the achievement of their objectives.
Contribute to the development of competence of quality professionals.
Promote quality awareness and commitment to quality across the factory.
Promote digital and AI tools within the team to automate and stream line tasks.
Ensure site-level quality systems align with NMS and ISO standards.
Conduct risk assessments, manage non-conformances, and ensure corrective actions.
Lead internal audits and participate in management reviews.
Lead and support external audits with QA manager.
Maintain documented information per NMS standards.
Address & approve consumer complaints and feedback professionally.
Define and update the specific quality procedures, instructions and tools in the area of technical expertise.
Contribute to define and follow-up on quality KPIs.
Set operational objectives in collaboration with the Factory Quality Manager.
Own and maintain the HACCP and Quality Management System (QMS) programmes, ensuring they are effectively implemented, regularly reviewed, and fully compliant with Nestlé and regulatory standards.
Compliance to Nestle Standards including NQAC requirements for Lab Analytical and Safety Practices.
Release of finished products (back up).
Promote and lead projects for the cost effectiveness of the Laboratory.
Support Nestlé Continuous Excellence program in the quest for zero defect.
Support activities to achieve compliance with the Nestlé Quality Management System requirements and other applicable instructions and standards.
Support Factory OMP and Local Committee(s) to lead project(s), lead Pillar System(s), train and coach people, and ultimately contribute to Factory Goals.
Support unit readiness for internal and external audits.
Performs trouble shooting and corrective action follow-up of non-conformities.

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Free Nespresso Coffee Machines and $100 monthly coffee credit
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)