Quality Assurance Supervisor

Human Resources • Philadelphia, PA

2d

About The Position

Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting opportunity for you. We are currently accepting resumes for the position of Quality Assurance Supervisor, conveniently located within Center City of Philadelphia. PRWT Services, Inc. is a high-performance provider of business process outsourcing (BPO) and facilities management services to governmental and commercial clients nationwide.

Requirements

• Excellent communications skills with the ability to speak clearly and accurately respond to citizens.
• Ability to learn and apply knowledge accordingly.
• Must be reliable, on time and in attendance on a daily basis.
• Ability to process and retrieve information from a computerized database
• Understanding of Microsoft Windows based software (including but not limited to Microsoft Word and Excel)
• Ability to effectively communicate in a courteous and professional service level at all times
• Candidate must be available to work between the hours of 8:00am and 6:00pm, Monday - Friday and third Saturday of every month for Mandatory Monthly meeting.
• Scheduling is based on the need of the Quality Department
• High School diploma or general education degree (GED)
• Possess at least three (3) years prior experience in the performance of Quality Assurance functions
• Possess at least two years previous supervisory/management experience; or equivalent combination of education and experience.
• Ability to read, write, and understand English and/or Spanish.
• Ability to add, subtracts, multiply and divide.
• Ability to apply common sense.
• Ability to deal with varied situations
• Ability to demonstrate excellent interpersonal business writing and analytical skills.

Responsibilities

• Enforce company and department policies and procedures.
• Maintain verbal, written email to manager regarding department.
• Prepares work schedule to expedite workflow.
• Maintain staff personnel file which include time and attendance records.
• Completes daily and weekly payroll.
• Monitor all lunch and break records.
• Responsible for coaching, counseling, and /or corrective actions of staff.
• Responsible for staff motivation.
• Responsible for staff development and training.
• Monitor staff efficiency standards daily.
• Assist staff with job duties when needed.
• Assigns duties and examines work for accuracy.
• Maintain communications with all clients via verbal and email when necessary.
• Follows up requests with clients.
• Completes daily, weekly, and monthly departmental reports.
• Keep record of all departmental work completed.
• Make necessary corrections/changes of any errors.
• Communicate with client in absence of Manager
• Schedule and Monitor Offsite Audits
• Create and Maintain Greeter schedule
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees