Quality Assurance Supervisor

LegacyBox • Chattanooga, TN

6d • Onsite

About The Position

As QA Supervisor, you will be responsible for ensuring all digitized media and customer deliverables meet defined quality standards for accuracy, completeness, and usability. This role oversees quality control workflows across physical media handling, digital processing, and final delivery.
This is both a strategic and hands-on role. You will design, implement, and continuously improve QA systems, enforce quality checkpoints throughout production, and drive defect reduction through root cause analysis and process improvement. You will also work cross-functionally with Production, Engineering, Maintenance, and Customer Experience to align internal quality standards with real customer expectations.
You will play a key role in building and strengthening quality systems, improving first-pass yield, and leveraging data and AI tools to improve QA efficiency and effectiveness.

Requirements

• 3–5+ years of experience in quality assurance, preferably in a production or media workflow environment
• Proven experience designing, implementing, and improving QA systems or processes
• Familiarity with data-driven quality management and process improvement frameworks
• Strong understanding of digital file formats, media quality standards, and workflow best practices
• Demonstrated ability to lead teams and drive accountability in a production environment
• Strong problem-solving skills with experience in root cause analysis and continuous improvement
• Organized, detail-oriented, and able to prioritize in a fast-paced environment
• Clear communicator who collaborates effectively across departments
• Customer-focused mindset with the ability to translate feedback into operational improvements

Nice To Haves

• Familiarity with AI tools or analytics to support QA decision-making is a plus

Responsibilities

• Lead, coach, and develop QA Technicians and auditors
• Assign daily QA coverage based on production volume and risk areas
• Set clear expectations around quality standards, accountability, and documentation
• Ensure proper onboarding, training, and cross-training for QA team members
• Serve as the escalation point for complex quality issues
• Foster strong collaboration between QA, Production, Engineering, Maintenance, and Customer Experience teams
• Design, implement, and maintain robust QA processes and standards across all stages of production
• Establish and monitor QA checkpoints from Receiving through Final Delivery
• Build reproducible quality control frameworks that support scalability and consistency
• Integrate customer feedback into QA standards and validation criteria
• Drive adoption of data-driven approaches and AI-assisted tools to improve anomaly detection, reporting, and decision-making
• Track, categorize, and trend defects across all stages of production
• Lead root cause analysis to identify where and why defects occur
• Drive corrective and preventive actions (CAPA) to reduce recurrence
• Collaborate with Production, Engineering, Maintenance, and Customer Experience to close feedback loops
• Identify opportunities to improve workflows, automation, and overall process efficiency
• Promote a culture of continuous improvement and data-informed decision-making
• Establish and maintain QA metrics to measure process effectiveness, defect trends, and first-pass yield
• Provide actionable insights to Operations leadership to drive quality improvements
• Share QA insights with Customer Experience to align on top customer pain points
• Monitor team performance and system effectiveness to ensure continuous alignment with business goals

Benefits

• Healthcare coverage that includes medical, dental, and vision plans
• Health Savings Account eligibility
• Short-term disability plan available after the 30-day waiting period
• Free 24/7 access to TextCare for medical support
• Retirement plan with employer match, available after six months for employees age 21 or older
• Paid parental leave
• Paid time off, accrued bi-weekly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed