Quality Assurance Supervisor

Arizona Department of Administration•Flagstaff, AZ

5d•Onsite

About The Position

The Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Supervisor. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community. Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Requirements

Federal and state laws and agency rules, regulations, policies, and procedures surrounding DDD practices.
Investigation practices, interviewing techniques, risk management practices.
Values and rights associated with the field of developmental disabilities.
Quality Management.
Assessing, reviewing, and analyzing situations and/or data.
Oral and written communication.
Working independently with minimal supervision.
Problem solving moderate to complex situations and prioritizing moderate to complex situations.
Time management.
Evaluate data and documents and apply to laws, rules, regulations, and policy.
Read, comprehend, and interpret policy, procedures and contracts.
Write clear and succinct regulatory interpretations and correspondence.
Relate with multi-level of employees and organization personnel.
Plan and organize moderate to complex work and supervise staff.
Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statutes 41-1968 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

2 years experience working with vulnerable populations (e.g., developmental disabilities, geriatric, behavioral health, etc.) and at least 1 year of direct supervisory experience.
Experience using databases and spreadsheets.

Responsibilities

Supervises and oversees Quality Specialists, ensuring the investigation process and investigation reports meet established criteria.
Schedules, coordinates, & oversees investigations & program monitoring where contracted services are provided.
Coordinates activities with DES QA Management, HCS, APS, OSI, & OLCR, Tribal Protective Services, Law Enforcement, DCS, and DHS linking systems in regards to Incident Management.
Provides technical assistance and training to Division staff and provider agencies to ensure federal, state, and contractual requirements are met.
Recommends Contract Action for provider agencies not meeting contractual requirements; ensures follow-up of Contract Action is completed with providers.
Completes on-site audits of the licensed homes.
Conducts in-person interviews with members and direct reports.
Participates in individual supervisory meetings, personnel actions, hiring/interviewing, training, monitoring & evaluating to ensure all staff are qualified and competent to meet performance standards.
Travels to licensed settings and completes face to face interviews with members and Qualified Vendor staff.
Completing chart audits.
Providing technical assistance as needed.
Assists in the development and implementation of policies and procedures and guidelines to define systems and operations relevant to District QA operations.
On occasion, acts as the Quality Assurance Manager's designee in their absence.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities