Quality Assurance Specialist (Home Care Compliance)

Addus HomeCare•Las Cruces, NM

5d•Hybrid

About The Position

Addus/Ambercare is searching for a Quality Assurance Specialist to join our team in Las Cruces NM. This position will be responsible for auditing client files for compliance and then scanning them into the system. They will also be assigned to go out in the field to clients homes on an as needed basis for home quality visits.

Requirements

High School diploma or equivalent
Four years of administrative experience
Ability to handle confidential aspects of the role
Good command of Microsoft Office Suite (Word, Excel, PowerPoint)
Strong oral and written skills
Assesses work load and re-prioritize as needed, handling multiple task under tight deadlines
Works under pressure and deals with interruptions and other unexpected events and make necessary adjustments
Interacts professionally with all levels of management and staff

Responsibilities

Monitors client�s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements
Abides by all regulations, policies, procedures and standards
Performs other duties as assigned
Maintain positive internal and external customer serevice relationships
Maintains open lines of communication
Plans and organizes work effectively and ensures its completion
Meets all productivity requirements
Demonstrates team behavior and promotes a team-oriented environment
Actively participates in Continuous Quality Improvement
Represents the organization professionally at all times