Quality Assurance Specialist

Integrity • Harrisburg, PA

18d

About The Position

Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed.

Requirements

• High School Diploma or equivalent.
• Thorough understanding of insurance, primarily Medicare, and insurance sales or the interest and ability to learn.
• Thorough knowledge of Sales, Marketing, Contracting, and New Business operations and procedures or the interest and ability to learn.
• 1-2 years Customer Service experience.
• Competent Microsoft Office Suite, especially Excel, is needed.
• Effective communication, both verbally and written.
• Good computer and typing skills.
• Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.

Nice To Haves

• Bachelor’s degree in education, Marketing, or Sales preferred but not required.
• Active Life/Health Insurance License preferred but not required.
• Experience in QA for call monitoring preferred but not required.

Responsibilities

• Review and report on inbound/outbound calls for the Sales Department.
• Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter and Integrity tools/services.
• Consult with Learning Development and Resource Development teams periodically to discuss areas that require improvement and track ongoing issues toward improvement.
• Ensure accuracy of QA data before added to shared reporting.
• Provide QA data reporting on individuals as requested.
• Review/Audit other sales resources as needed.
• Miscellaneous tasks as assigned by Supervisor.

Benefits

• competitive compensation package
• benefits that make work more fun and give you and your family peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED