Temporary Quality Assurance Specialist

HealthPlanOne • Maitland, FL

2d • Hybrid

About The Position

HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.
The Quality Assurance Specialist will monitor, evaluate and score agent calls for compliance and quality assurance.

Requirements

• High school diploma or equivalent
• Excellent written and oral communication
• Ability to work under set production goals
• Accurate data recording
• Analytical, organized and detail oriented
• Excellent proofreading skills
• Knowledge of Excel and Outlook
• Knowledge of CMS

Nice To Haves

• Associate degree in business or related field
• Quality assurance analyst/evaluator experience or a current and valid Life, Health and Annuity License (215)
• Exposure to Medicare and other insurance products
• Bilingual speaking skills (English and Spanish)

Responsibilities

• Evaluates/audits calls and evaluate the quality of each call based on the quality guidelines and standards
• Score each call based on compliance criteria
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED