Quality Assurance Specialist

State of Montana • Helena, MT

8d • Hybrid

About The Position

This position resides in the Cannabis and Alcohol Regulation Division of Department of Revenue. Duties include developing and maintaining internal controls to safeguard division assets. This includes assuring compliance with regulations and professional standards. The position acts as a quality assurance specialist by reviewing division work, creating processes and procedures, and recommending business process improvements based upon internal reviews. The incumbent is also the point of contact and is responsible for communicating and coordinating all external audits for the division. The position will recommend training curriculum based on internal and external review findings. The position does not supervise other staff.

Requirements

• Bachelor’s degree in business administration, accounting, public administration, or related field.
• Three years of job-related work experience with audits, compliance, quality control/assurance, data analysis, or investigative experience.
• Knowledge of program support processes, procedures and methods.
• Knowledge of spreadsheet and database systems.
• Skills in research and analysis.
• Skills in quality assurance methods.
• Skills in accuracy and attention to detail.
• Skills in conflict resolution & customer service.
• Skills in Microsoft programs and other data base applications.
• Skills in written, verbal, and interpersonal communication.
• Demonstrate self-motivation.
• Follow instructions.
• Provide timely customer service.
• Handle multiple priorities under deadlines.
• Work independently with little supervision.
• Perform in-depth research.
• Must have a valid driver’s license.
• Must be a primary resident of Montana.
• Must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program.
• Eligibility for employment will be subject to a Criminal Background Check.
• Tax status must be current.
• Eligibility to work in the United States.
• Valid driver's license with less than 12 conviction points in the most recent completed 36 months.

Nice To Haves

• Other combinations of education and experience will be evaluated on an individual basis.

Responsibilities

• Developing and maintaining internal controls to safeguard division assets.
• Assuring compliance with regulations and professional standards.
• Reviewing division work.
• Creating processes and procedures.
• Recommending business process improvements based upon internal reviews.
• Communicating and coordinating all external audits for the division.
• Recommending training curriculum based on internal and external review findings.

Benefits

• Health, dental, and vision care
• Life insurance
• Long-term disability
• Free health care for employees and eligible family members at Montana Health Centers
• Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information
• Retirement plans
• Paid vacation- starting at 15 days a year
• Sick leave- 12 days a year
• 11 holidays, including a floating holiday
• Flexible hours
• Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level