Quality Assurance Specialist

Wisepath Group•Tampa, FL

10d•$50,000 - $75,000•Remote

About The Position

This role is primarily assigned to legal/MVA operational quality function, validating lead and call data, routing accuracy, billing inputs, and partner-delivery quality within the broader customer-acquisition platform. Performs detailed quality-assurance and data-audit work across call-tracking and CRM records to protect lead quality, data accuracy, revenue reconciliation, and partner billing. Escalates complex discrepancies to the Reporting Manager.

Requirements

1-3 years of QA, data auditing, call-center QA, lead-generation QA, or comparable quality-control experience.
High school diploma required; associate or bachelor's degree preferred, or equivalent combination of education and experience.
Strong Excel/Google Sheets skills and ability to work accurately with large data sets.
Working knowledge of call-tracking platforms and lead-management CRMs.
Strong pattern recognition, attention to detail, documentation, and escalation judgment.
Clear written and verbal communication.

Nice To Haves

Hands-on Ringba experience.
Experience in lead generation, affiliate/performance marketing, or partner billing environments.

Responsibilities

Audit call-tracking data and CRM records for lead quality, routing accuracy, and compliance with campaign parameters.
Review daily lead/call logs for data mismatches, invalid calls, scoring errors, missing fields, and other anomalies.
Apply established QA protocols across the conversion funnel and document findings consistently.
Support data gathering, cleaning, and verification used in performance reporting and partner invoicing.
Follow and help improve QA SOPs to reduce manual errors and improve repeatability.
Collaborate with internal teams and external data feeds to flag quality issues before they affect billing or partner trust.