Quality Assurance Specialist

State of Montana•Helena, MT

10d•Hybrid

About The Position

The Montana Department of Revenue administers nearly 40 state taxes, oversees property appraisals, and regulates alcohol, cannabis, and unclaimed property programs. The Cannabis and Alcohol Regulation Division enforces regulatory laws, distributes distilled spirits, and promotes responsible use of alcohol and cannabis. This position resides in the Cannabis and Alcohol Regulation Division of Department of Revenue. Duties include developing and maintaining internal controls to safeguard division assets. This includes assuring compliance with regulations and professional standards. The position acts as a quality assurance specialist by reviewing division work, creating processes and procedures, and recommending business process improvements based upon internal reviews. The incumbent is also the point of contact and is responsible for communicating and coordinating all external audits for the division. The position will recommend training curriculum based on internal and external review findings. The position does not supervise other staff.

Requirements

Bachelor’s degree in business administration, accounting, public administration, or related field.
Three years of job-related work experience with audits, compliance, quality control/assurance, data analysis, or investigative experience.
Demonstrate self-motivation.
Follow instructions.
Provide timely customer service.
Handle multiple priorities under deadlines.
Work independently with little supervision.
Perform in-depth research.
Eligibility for employment will be subject to a Criminal Background Check. Circumstances involving convictions will be reviewed.
Tax status must be current. Circumstances involving tax status issues will be reviewed.
Must have a valid driver's license.
Must be a primary resident of Montana as a condition of employment.
Must meet and sustain Department of Revenue telework eligibility requirements and supervisor's approval to participate in the DOR Telework Program.
Eligibility to work in the United States.
A valid driver's license is required with less than 12 conviction points in the most recent completed 36 months.
Successful applicants are required to successfully pass DOR tax and background check(s).

Nice To Haves

Knowledge of program support processes, procedures and methods.
Knowledge of word processing.
Knowledge of spreadsheet and database systems.
Skills in research and analysis.
Skills in quality assurance methods.
Skills in accuracy and attention to detail.
Skills in conflict resolution & customer service.
Skills in Microsoft programs and other database applications.
Skills in written, verbal, and interpersonal communication.

Responsibilities

Developing and maintaining internal controls to safeguard division assets.
Assuring compliance with regulations and professional standards.
Reviewing division work.
Creating processes and procedures.
Recommending business process improvements based upon internal reviews.
Communicating and coordinating all external audits for the division.
Recommending training curriculum based on internal and external review findings.

Benefits

Health, dental, and vision care; life insurance; and long-term disability.
The State currently contributes $12,648/year toward these benefits.
Free health care for employees and eligible family member at Montana Health Centers.
Employee Assistance Benefits including counseling, legal assistance, well-being coaching, financial information, which are free resources.
Retirement plans- The State currently contributes 9.17%25, vested after 5 years of continuous employment.
Paid vacation- starting at 15 days a year.
Sick leave- 12 days a year.
11 holidays, including a floating holiday, which can be used any time.
Flexible hours.
Eligibility to participate in the Public Service Loan Forgiveness (PSLF) program.
Advancement opportunities throughout the Department of Revenue.