Quality Assurance Specialist
About The Position
Responsible for reviewing sales calls and tracking call quality as well as reviewing and running audits on other resources as needed. ESSENTIAL FUNCTIONS AND BASIC DUTIES Review and report on inbound/outbound calls for the Sales Department. Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter[DP1.1] and Integrity tools/services. Consult with Learning Development[DP2.1] and Resource Development teams periodically to discuss areas that require improvement and track ongoing issues toward improvement. Ensure accuracy of QA data before added to shared reporting Provide QA data reporting on individuals as requested. Review/Audit other sales resources as needed Miscellaneous tasks as assigned by Supervisor.
Requirements
- High School Diploma or equivalent.
- Competent Microsoft Office Suite, especially Excel, is needed.
- Effective communication, both verbally and written.
- Good computer and typing skills.
- Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone.
- 1-2 years Customer Service experience.
Nice To Haves
- Bachelor’s degree in education, Marketing, or Sales preferred but not required.
- Active Life/Health Insurance License preferred but not required.
- Thorough understanding of insurance, primarily Medicare, and insurance sales or the interest and ability to learn.
- Thorough knowledge of Sales, Marketing, Contracting, and New Business operations and procedures or the interest and ability to learn.
- Experience in QA for call monitoring preferred but not required.
Responsibilities
- Review and report on inbound/outbound calls for the Sales Department.
- Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter and Integrity tools/services.
- Consult with Learning Development and Resource Development teams periodically to discuss areas that require improvement and track ongoing issues toward improvement.
- Ensure accuracy of QA data before added to shared reporting.
- Provide QA data reporting on individuals as requested.
- Review/Audit other sales resources as needed.
- Miscellaneous tasks as assigned by Supervisor.
Benefits
- competitive compensation package
- benefits that make work more fun and give you and your family peace of mind
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
