Quality Assurance Specialist - Wellness Center

The People Concern • Los Angeles, CA

33d • $24 - $27 • Hybrid

About The Position

The Quality Assurance Specialist works with the Clinical Quality Assurance Leadership team to ensure client-facing staff work aligns with The People Concern’s philosophies and meets quality-of-care standards and requirements established by Los Angeles County Department of Mental Health and LA Care contracts for Enhanced Care Management. The role supports programs delivering mental health treatment, case management, care coordination, and Enhanced Care Management services to people experiencing homelessness or living in permanent supportive housing.

The Specialist manages documentation and data quality, conducts chart reviews and audits, supports staff with Electronic Health Record (EHR) workflows, and helps the organization meet funder and regulatory requirements. The position collaborates with staff across Clinical Quality Assurance, Finance, Health and Wellness, Mental Health, and other programs. The role is based at the Wellness Center in Los Angeles, is not 100% onsite, and may require travel to other agency sites. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma, GED, or equivalent.
• Strong written, verbal, and non-verbal communication and interpersonal skills, with a team-building and supportive approach.
• Time-management skills, including prioritization, delegation, oversight of competing projects, and effective management of one’s own time.
• Proactive, results-driven self-starter who can work effectively in a fast-paced environment.
• Excellent data-management skills.
• Attention to detail and the ability to be thorough and accurate.
• Valid California driver’s license and an insurable driving record.
• Ability to work onsite in programs using a high-tolerance, harm-reduction service model and engage effectively with clients experiencing multiple and complex barriers to care.

Nice To Haves

• Knowledge of documentation requirements for funding sources, particularly Medi-Cal, Enhanced Care Management, and LAC DMH.
• Bachelor’s degree.
• Knowledge of the Exym Electronic Health Record.
• Knowledge of Excel.
• Experience working in a community mental health setting.

Responsibilities

• Enter data into the Electronic Health Record (EHR) and funder systems according to agency and funder policies and procedures.
• Create and maintain quality-control activities, including tracking document submissions, interpreting statistical information, and generating reports.
• Verify client-chart documentation for accuracy and compliance with LAC Department of Mental Health and LA Care Enhanced Care Management standards.
• Complete documentation audits, data reviews, and related tasks in accordance with agency, Department of Mental Health, and LA Care ECM policies and procedures.
• Conduct regular chart quality checks using the audit tool, including monthly quality assurance reviews, and ensure corrections are completed promptly.
• Communicate audit findings, compliance requirements, and upcoming changes to program staff.
• Generate reports, perform data analysis, and follow up on corrective actions with programs.
• Assist with administration of the Exym EHR.
• Obtain or check Medi-Cal eligibility verification when needed.
• Support agency data collection and meet established timeline standards.
• Adhere to The People Concern personnel policies and attend and participate in agency and department trainings and meetings.
• Collaborate and consult with staff across Clinical Quality Assurance, Finance, Health and Wellness, Mental Health, and other programs to support adherence to policies and procedures.
• Answer staff questions about Exym and workflow on a daily basis.
• Support preparation for and completion of state or regulatory audits and site visits.
• Perform other duties as requested by the Quality Assurance Manager or Director of Clinical Quality Assurance.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 403(b) retirement plan with matching
• Paid holidays
• Paid vacation days
• Paid sick days
• Employee Assistance Program (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic life and Accidental Death & Dismemberment (AD&D) insurance
• Voluntary short- and long-term disability
• Voluntary pet insurance
• Corporate discounts on hotels, theme parks, concerts, movies, restaurants, and more
• The People Concern University and certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED