QUALITY ASSURANCE SPECIALIST

Apis Services Inc•Doylestown, PA

7d•$0 - $55,000•Onsite

About The Position

At The Children’s Home of Reading, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. We’re seeking compassionate, dedicated professionals who are looking for more than a paycheck. We’re looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed. Whether you’re beginning your career, changing professions, or bringing years of experience, we provide the training, support, and opportunities needed to help you thrive. No experience required for many positions. Paid training provided. For more than 140 years, The Children’s Home of Reading has been dedicated to improving lives through high-quality services and support. Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice. Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Requirements

Bachelor’s degree in health systems, or related field
Associates degree in health systems, or related field plus two years’ experience preferably in social service environment.
Two years’ experience implementing/supporting or hands-on operational experience with Credible platform, or electronic health record systems.
High level of computer literacy with MS Office products.
Must have prior experience in human services

Responsibilities

Partners with Quality Department and program team members to ensure quality service delivery and reduce fraud, waste, and abuse.
Assists with ensuring compliance with EHR components and agency policies and procedures, all federal, state, and local regulations and laws, and all licensing and accreditation regulations.
Addresses any domain configuration, reporting, and/or training needs collaboratively with the EHR Manager and Staff Development Department.
Supports implementation and/or merging of Credible EHR domains.
Effectively maintain administration of domains, a.k.a. responsible for “domain wellness”.
Is knowledgeable of and advises teams on best practices on use of EHR for service delivery.
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improvements.
Provides/Assists EHR New Hire, End User, and Administrative Trainings and support, as requested.
Adhere to all policies and procedures, with the most stringent attention to complying with all governmental and HIPPA mandated patient confidentiality regulations. Holds all company and employee information at the highest level of confidentiality.
Follows and promotes a trauma-informed approach when assisting with client and employee complaints/investigations.
Facilitates data collection in areas such as incident/accident reports, completion of consumer feedback surveys to identify any programmatic concerns, outcome measurements, and compliance reporting.
Completes record compliance audits, and aggregate results.
Gathers and sends data for external requests for information. Assists with preparations for licensing, county or other visits when needed.
As needed, completes credentialing/contracting documents.
Assists with records management as required, both in paper and electronically.
Assists in developing solutions to identified department problems in cooperation with management.
Participates in PQI committees when assigned.
Remains flexible to provide assistance with emergencies in the evening or weekend hours for any significant compliance concerns or EHR-related problems.