Quality Assurance Specialist
Hilton Grand Vacations•Branson, MO
•Onsite
About The Position
Client Relations Specialists are the primary liaison to the customer and the customer follow-up process in regard to contracts and deeding of the client’s new purchase. Assures new owners understand their paperwork and contracts, assisting them in making their reservations and assuring owners have all the information they need to feel comfortable with their purchase.
Requirements
- Ability to work flexible schedules to include mornings, evenings, weekends and holidays.
- Strong ability to efficiently resolve complex customer service issues.
Nice To Haves
- Timeshare Sales Experience
- Timeshare Quality Assurance Experience
- CRM Software Experience
- Microsoft Product Experience
Responsibilities
- Directly responsible for follow up and post-sale contact with new owners to assist in the reduction of cancels and kicks.
- Responsible for working closely with the Sales and Hospitality team to maintain a high quality of customer service.
- Provides technical assistance, support and advice to owners regarding the product and services associated with ownership.
Benefits
- Excellent earnings package and uncapped commissions.
- Outstanding health care options (medical, dental, and vision that encourage preventative care).
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
