Quality Assurance Specialist - Aging & Disabilities

Sedgwick County•Wichita, KS

2d•Remote

About The Position

Performs quality assurance related activities to monitor satisfaction of individuals who are receiving IDD services in Sedgwick County. Interacts with affiliates and consumers in the community and provides internal data management for the Quality Assurance (QA) department.

Requirements

High school diploma or equivalent
Six (6) months of experience working with individuals with intellectual and/or developmental disabilities
Valid Kansas driver’s license without restrictions
Current proof of automobile insurance
Applicable knowledge of Microsoft Outlook, Word, Excel and Access
Must submit to criminal, abuse/neglect registry background checks

Nice To Haves

Bachelor’s degree in the field of human services or a related field

Responsibilities

Record satisfaction survey outcomes received during annual functional assessments
Select, assign and monitor deadlines of quarterly reviews to the local Quality Assurance Committee
Record Quality Assurance Committee scoring data for preparation of trend reports
Enter critical incidents of consumers pertaining to police involvement, hospitalizations, and cases of abuse, neglect, or exploitation in Quality Consult database
Complete quarterly trend reports based on critical incident reporting
Monitor mandatory training and create membership badges of Quality Assurance Committee members
Interact with consumers and affiliate staff members when completing Community Service Provider day and residential site visits
Document and report site visit outcomes
Communicate with consumers to evaluate service dissatisfaction; report outcomes to appropriate QA team member
Report to the appropriate QA team member any identified quality assurance related concern
Monitor service expectations during site visits to Day program affiliate locations and Residential program affiliate locations
Manage user information in Relias Learning; perform administrative duties as assigned
Monitor compliance hotline
Monitor active users in Relias on-line training system
Interact with affiliates around KDADS background checks, maintaining internal resources
Other contract compliance duties as assigned